26Preliminary and minor inquiries

26 Preliminary and minor inquiries The Commissioner may, as he or she thinks fit, make inquiries in respect of a complaint: (a) in order to be satisfied that: (i) all reasonable steps have been taken by the complainant to resolve the complaint with the provider; or (ii) a reasonable opportunity has been given to the provider to resolve the complaint with the complainant; or (iii) it is not practical for the steps mentioned in subparagraph (i) to be taken or for the opportunity mentioned in subparagraph (ii) to be given; or (b) for the purposes of: (i) determining whether he or she is authorised to deal with the complaint; or (ii) if satisfied he or she is authorised to deal with the complaint, determining whether or not to consider the matter further; or (iii) determining the complaint, if, having regard to the nature and seriousness of the complaint, he or she considers it may be resolved expeditiously.

Health and Community Services Complaints Act 1998 18