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Guardianship and Administration Regulations 2017
13EComplaints processes
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13E Complaints processes
[Regulation 13E Inserted by S.R. 2024, No. 39, Applied:01 Sep 2024] For the purposes of section 70(3) of the Act, any complaints processes established by the Public Guardian and the Public Trustee are to be consistent with Australian Standard 10002 Guidelines for complaint management in organisations (ISO 1002:2018 NEQ), as amended or replaced from time to time.