70Complaints processes

70 Complaints processes

[Section 70 Repealed by No. 18 of 2021, s. 158, Applied:05 Nov 2021]

(1)  The Public Guardian is to –

(a) establish procedures for the handling of complaints that are applicable in circumstances where the Public Guardian is appointed as a guardian for a represented person; and

(b) by electronic means and any other means that the Public Guardian considers necessary, ensure that the procedures established under paragraph (a) are publicly available.

(2)  The Public Trustee is to –

(a) establish procedures for the handling of complaints that are applicable in circumstances where The Public Trustee is appointed as an administrator; and

(b) by electronic means and any other means that The Public Trustee considers necessary, ensure that the procedures established under paragraph (a) are publicly available.

(3)  Procedures for the handling of complaints established by the Public Guardian or The Public Trustee under this section are to meet the minimum complaint resolution standards prescribed by the regulations.