22QComplaints

22Q Complaints (1) Anyone who believes on reasonable grounds that an entity that holds a secure local jobs code certificate has failed to comply with the code may make a complaint about the entity to the registrar. (2) A complaint must— (a) be in writing; and (b) comply with any guidelines made under section 22U (1) (b). (3) If a complaint also concerns a failure to comply with a law other than this Act, the registrar may— (a) tell the complainant that they may make the complaint to the authority responsible for administering the law; or (b) refer the complaint to that authority.

(4) The registrar must not take further action on a complaint if satisfied that the complaint— (a) lacks substance; or (b) is frivolous, vexatious or was not made in good faith; or (c) has been adequately dealt with. (5) The registrar must— (a) if the registrar decides to take no action on a complaint—tell the complainant about the registrar’s decision within 14 days after making the decision; and (b) if the registrar is satisfied that an entity the subject of the complaint has failed to comply with the code—tell the complainant about what action under section 22T (1) (a) to (e) the registrar has taken against the entity the subject of the complaint within 14 days after taking the action. (6) Subsections (3) (a) and (5) do not apply if the complaint is made anonymously.