19How complaints are dealt with

#### 19 How complaints are dealt with 19 How complaints are dealt with > > (1) The Commissioner deals with a complaint by taking appropriate measures to assist in the resolution of the complaint, including (but not limited to) any of the following measures— > > > > > (a) providing information to the parties to the complaint, > > > > > (b) undertaking discussions concerning the complaint with the parties to the complaint, > > > > > (c) facilitating the direct resolution of the complaint by the parties to the complaint (including by conciliation or other informal process). > > > (2) The Commissioner can also deal with a complaint by investigating the complaint under Division 3.