19How complaints are dealt with

19 How complaints are dealt with

19 How complaints are dealt with

(1) The Commissioner deals with a complaint by taking appropriate measures to assist in the resolution of the complaint, including (but not limited to) any of the following measures—

(a) providing information to the parties to the complaint,

(b) undertaking discussions concerning the complaint with the parties to the complaint,

(c) facilitating the direct resolution of the complaint by the parties to the complaint (including by conciliation or other informal process).

(2) The Commissioner can also deal with a complaint by investigating the complaint under Division 3.