9Emergency services

9 Emergency services

9 Emergency services

A network operator must do the following—

(a) provide the public with an emergency telephone number, available every day for 24 hours a day, for reporting an escape of gas from—

(i) the network operator’s gas network, or

(ii) gas pipe work within premises directly connected to the gas network,

(b) provide the public with a way of reporting an escape of gas in person, during normal business hours, at the network operator’s business premises,

(c) provide an effective system for receiving and dealing with reports, including ensuring every report is promptly acted on,

(d) ensure, as far as possible, everything is done that needs to be done to stop the escape of, and to disperse, gas that—

(i) is at risk of igniting or exploding, or

(ii) risks suffocating or otherwise harming a person,

(e) ensure the ways in which the network operator can be contacted for the purpose of reporting an escape of gas are adequately publicised,

(f) make available, on request, the details of the network operator’s emergency services, including a statement to the effect that the operator will make safe an escape of gas from—

(i) its gas network, and

(ii) the part of a consumer service directly connected to its gas network, up to and including the gas meter outlet.

Maximum penalty—

(a) for a corporation—10,000 penalty units, or

(b) for an individual—5,000 penalty units.