11Post-disconnection notices to small customers—the Act, s 83(2)(d)

11 Post-disconnection notices to small customers—the Act, s 83(2)(d)

11 Post-disconnection notices to small customers—the Act, s 83(2)(d)

(1) This section applies to reticulators that are distributors within the meaning of the National Energy Retail Law (NSW).

(2) The requirements set out in this section are distributor service standards.

Note—

The requirements of this section are enforceable under the National Energy Retail Rules.

(3) A reticulator must give written notice to a small customer as soon as practicable after the reticulator de-energises the customer’s premises at the request of a retailer on a ground permitted under the National Energy Retail Rules.

(4) The notice must contain the following information—

(a) the matter for which the premises were de-energised,

(b) the telephone number of a contact person for the retailer,

(c) details of how the customer can arrange for re-energisation of the premises, including costs payable by the customer,

(d) the dispute resolution procedures available to the customer, including contact details for the energy ombudsman.

(5) In this section—

de-energises has the same meaning as in the National Energy Retail Law (NSW).

re-energisation has the same meaning as in the National Energy Retail Law (NSW).

Note—

See the Act, section 4(2) and the definitions of distributor service standards, energy ombudsman, retailer and small customer in the National Energy Retail Law (NSW).