sec.48Contingency practices and procedures

sec.48 Contingency practices and procedures

A distributor must establish and maintain appropriate practices and procedures to manage the prompt and efficient handling of all of the following reported to the distributor by anyone— emergency incidents; gas leakages; gas outages; faults and difficulties in the distributor’s gas infrastructure; unplanned interruptions to gas transport; other situations relevant to the distributor that relate to safety. A distributor must have a telephone number at which customers can report to the distributor matters mentioned in subsection (1) — at any time; and for the cost of a local telephone call. Each account of the distributor must include the number. The number may be the number of a relevant retailer from which the call is transferred to the distributor. An automated answering telephone service complies with subsection (2) only if it provides for the transfer of calls to a human being. Subsections (3) and (4) do not apply to a distributor within the meaning of the NERL (Qld). s 48 amd 2006 No. 60 s 78 ; 2014 No. 48 s 121 ; 2023 No. 25 s 31 sch 1 (sec.48-ssec.1) A distributor must establish and maintain appropriate practices and procedures to manage the prompt and efficient handling of all of the following reported to the distributor by anyone— emergency incidents; gas leakages; gas outages; faults and difficulties in the distributor’s gas infrastructure; unplanned interruptions to gas transport; other situations relevant to the distributor that relate to safety. (sec.48-ssec.2) A distributor must have a telephone number at which customers can report to the distributor matters mentioned in subsection (1) — at any time; and for the cost of a local telephone call. (sec.48-ssec.3) Each account of the distributor must include the number. (sec.48-ssec.4) The number may be the number of a relevant retailer from which the call is transferred to the distributor. (sec.48-ssec.5) An automated answering telephone service complies with subsection (2) only if it provides for the transfer of calls to a human being. (sec.48-ssec.6) Subsections (3) and (4) do not apply to a distributor within the meaning of the NERL (Qld).

• (a) emergency incidents;
• (b) gas leakages;
• (c) gas outages;
• (d) faults and difficulties in the distributor’s gas infrastructure;
• (e) unplanned interruptions to gas transport;
• (f) other situations relevant to the distributor that relate to safety.
• (a) at any time; and
• (b) for the cost of a local telephone call.