Gas Supply Act 2003
sec.47Inquiry practices and procedures
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sec.47 Inquiry practices and procedures
A distributor must establish and maintain appropriate practices and procedures to allow inquiries by customers and the public to be addressed or appropriately responded to within 5 business days. For subsection (1) an appropriate response means giving the inquirer notice or telling the inquirer— the work that needs to be done to address the inquiry; and the period needed to address it. (sec.47-ssec.1) A distributor must establish and maintain appropriate practices and procedures to allow inquiries by customers and the public to be addressed or appropriately responded to within 5 business days. (sec.47-ssec.2) For subsection (1) an appropriate response means giving the inquirer notice or telling the inquirer— the work that needs to be done to address the inquiry; and the period needed to address it.
- (a) the work that needs to be done to address the inquiry; and
- (b) the period needed to address it.