11AAuthorisation conditions relating to energy ombudsman scheme

11A Authorisation conditions relating to energy ombudsman scheme

11A Authorisation conditions relating to energy ombudsman scheme

(1) It is a condition of a reticulator’s authorisation that—

(a) the authorisation holder must be a member of the energy ombudsman scheme, and

(b) the authorisation holder is bound by, and must comply with, any decision of the energy ombudsman under the scheme relating to a dispute or complaint involving the authorisation holder and a small customer.

Note.

The energy ombudsman has power to deal with disputes between retailers and customers under this Act, see sections 96A and 96B of the Electricity Supply Act 1995 and the regulations under that Act.

(2) This section does not apply in respect of an authorised reticulator if the authorised reticulator is exempt from the requirement to be a member of the energy ombudsman scheme.

(3) The Minister may, by order in writing, exempt an authorised reticulator from the requirement to be a member of the energy ombudsman scheme if of the opinion that the authorised reticulator is not currently engaging in any activities for which an authorisation is required.

(4) In this section—

energy ombudsman scheme means the scheme established under section 96B of the Electricity Supply Act 1995.

s 11A: Ins 2012 No 38, Sch 2 [13].