11AAuthorisation conditions relating to energy ombudsman scheme

#### 11A Authorisation conditions relating to energy ombudsman scheme 11A Authorisation conditions relating to energy ombudsman scheme > > (1) It is a condition of a reticulator’s authorisation that— > > > > > (a) the authorisation holder must be a member of the energy ombudsman scheme, and > > > > > (b) the authorisation holder is bound by, and must comply with, any decision of the energy ombudsman under the scheme relating to a dispute or complaint involving the authorisation holder and a small customer. > > > > > > Note. > > > > > > The energy ombudsman has power to deal with disputes between retailers and customers under this Act, see sections 96A and 96B of the [Electricity Supply Act 1995](/view/html/inforce/current/act-1995-094) and the regulations under that Act. > > > (2) This section does not apply in respect of an authorised reticulator if the authorised reticulator is exempt from the requirement to be a member of the energy ombudsman scheme. > > > (3) The Minister may, by order in writing, exempt an authorised reticulator from the requirement to be a member of the energy ombudsman scheme if of the opinion that the authorised reticulator is not currently engaging in any activities for which an authorisation is required. > > > (4) In this section— > > > > energy ombudsman scheme means the scheme established under section 96B of the [Electricity Supply Act 1995](/view/html/inforce/current/act-1995-094). > > **s 11A:** Ins 2012 No 38, Sch 2 \[13\].