32Condition relating to customer-related standards, procedures, policies and practices

32 Condition relating to customer-related standards, procedures, policies and practices (1) If a licence is subject to a condition of a kind referred to in section 29(s)— S. 32(1)(a) amended by No. 62/2001 s. 77(c)(ii). (a) the Commission must monitor the licensee's compliance with the customer-related standards, procedures, policies and practices developed by the licensee in accordance with the condition; and S. 32(1)(b) amended by Nos 62/2001 s. 77(c)(ii), 75/2004 s. 40(a). (b) if the Commission considers that any of the customer-related standards, procedures, policies and practices, or compliance by the licensee with any of them, disadvantages, or may disadvantage, any class of its customers, or all of its customers, the Commission may require the licensee to modify or revoke any part of the standards, procedures, policies or practices that causes the disadvantage or possible disadvantage. S. 32(2) amended by Nos 62/2001 s. 77(c)(i), 75/2004 s. 40(b). (2) The Commission, in making a requirement under subsection (1)(b), must have regard to the prices, risks and costs associated with or resulting from the modification or revocation which is the subject of the requirement. S. 32(3) amended by Nos 62/2001 s. 77(c)(i)(ii), 75/2004 s. 40(b). (3) The Commission must not make a requirement under subsection (1)(b) unless the Commission has given the licensee an opportunity to make representations on the matter. S. 32(4) amended by Nos 62/2001 s. 77(e), 75/2004 s. 40(b)(c). (4) Section 35 of the **Essential Services Commission Act 2001** applies to the making of a requirement under subsection (1) as if it were a determination made by the Commission under the **Essential Services Commission Act 2001**. S. 33 amended by No. 62/2001 s. 77(c)(i)(ii), repealed by No. 25/2004 s. 13, new s. 33 inserted by No. 49/2015 s. 20.