38ERetailer and metering provider to have plan for remote de-energisation and remote re-energisation

38E Retailer and metering provider to have plan for remote de-energisation and remote re-energisation

38E Retailer and metering provider to have plan for remote de-energisation and remote re-energisation

(1) A retailer or metering provider may prepare and submit to the Secretary a proposed plan for the safe remote de-energisation and remote re-energisation of premises.

(2) In particular, a proposed plan must make provision for the following—

(a) in relation to the plan for a retailer—

(i) the safety and customer procedures to be followed by the retailer before arranging the remote de-energisation or remote re-energisation of premises, and

(ii) details of the safety and risk assessment conducted by the retailer in relation to customer safety prior to arranging for the remote de-energisation or remote re-energisation of premises, and

(iii) details of the mitigation strategy prepared by the retailer for the risks identified by the safety and risk assessment referred to in subparagraph (ii), and

(iv) the anticipated time that it would take for the retailer to arrange for a metering provider to carry out the remote de-energisation or remote re-energisation of premises, and

(v) the steps to be undertaken by the retailer to ensure that the remote de-energisation or remote re-energisation of premises can be safely carried out, and

(vi) the information to be provided to a small customer about the process for remote de-energisation or remote re-energisation of the customer’s premises, and

(vii) the script to be followed when communicating with a small customer in relation to the remote de-energisation or remote re-energisation of the customer’s premises, including actions to be taken by the retailer as a result of the customer’s responses, and

(viii) the information to be provided to small customers about complaint processes and dispute resolution as required under the National Electricity Rules and the National Energy Retail Rules, and

(ix) the matters required by the safety management and customer procedures guidelines, if any,

(b) in relation to the plan for a metering provider—