33Inspectors to investigate casino-related complaints

#### 33 Inspectors to investigate casino-related complaints 33 Inspectors to investigate casino-related complaints > > (1) On receiving a complaint from a patron relating to the conduct of gaming in a casino, an inspector must investigate the complaint with due diligence. > > > (2) The inspector must inform the casino operator of the substance of the complaint and give the operator a reasonable opportunity to make a response to it. > > > (3) If, as a result of the investigation, the inspector is satisfied that— > > > > > (a) the conduct of any game in a casino has contravened any condition of the casino licence, any game rules or any direction given by the NICC under the [Casino Control Act 1992](/view/html/inforce/current/act-1992-015), or > > > > > (b) there has been any other contravention of a provision of the gaming and liquor legislation, > > > > the inspector is to report the matter to the NICC in writing. > > > (4) The inspector must give or send a copy of his or her report to the casino operator and must inform the complainant of the results of the investigation of the complaint and of any action taken or to be taken as a consequence of it. > > **s 33:** Am 2022 No 36, Sch 3.1\[24\].