Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2025
S.R. No. 106/2025
Version as at
15 October 2025
TABLE OF PROVISIONS
Regulation Page
Part 1—Preliminary 1
1 Objective 1
2 Authorising provision 1
3 Commencement 1
4 Revocations 1
5 Definitions 2
6 References to design of front of card 5
7 Back of player cards 6
Part 2—Pre-commitment 7
Division 1—Preliminary 7
8 Application of Part 7
9 Minister may specify pre-commitment logos 7
Division 2—Player account equipment 8
10 Card readers on gaming machines 8
11 Interactive display screens on gaming machines 8
12 Kiosks 10
13 Card encoders, card readers and keypads 11
14 Player service points 12
Division 3—Player accounts and player cards 12
15 Registered player accounts 12
16 Player cards must comply with player card standards 13
17 Appearance of player cards if loyalty scheme is conducted 14
18 Appearance of player cards if no loyalty scheme is conducted but venue cards are available 14
19 Appearance of player cards if no loyalty scheme is conducted and no venue cards are available 15
20 Registered player cards 16
21 Casual player cards 16
Division 4—Information requirements 17
22 Pre-commitment information brochures 17
23 Commission to provide pre-commitment information brochures to venue operators and casino operators 18
24 Change in pre-commitment information brochures 18
Division 5—Other requirements 19
25 Provision of assistance 19
26 Discouraging or drawing attention to the use of pre‑commitment and encouraging limit changing 20
Part 3—Loyalty schemes 22
Division 1—Requirements relating to pre‑commitment 22
27 Application of Division 22
28 Accumulation of gaming points 22
29 Player must be informed if gaming points cease to accrue 23
30 Electronic pre-commitment information has priority 24
31 Requirement to provide equal access 24
32 Use of pre-commitment logo on website for approved venue or casino 26
33 Use of pre-commitment logo in mobile loyalty application 27
34 Use of pre-commitment logo in loyalty scheme application form 28
35 Inclusion of pre-commitment information in loyalty scheme application form 29
36 Discouraging the use of pre-commitment and encouraging limit changing 29
Division 2—Loyalty points 31
37 Accumulation of loyalty points for activities other than playing gaming machines 31
38 Award of gaming points must not exceed award of non-gaming points 31
39 Loyalty points must not be redeemed for gaming machine credits or gaming tokens 32
40 Gaming points must not be redeemed for rewards of greater value than rewards for the redemption of non-gaming points 33
Division 3—Information requirements 33
41 Information required before issuing loyalty player cards 33
42 Information to be given to loyalty scheme participants 35
43 Information to be contained in player activity statement 35
Division 4—Other requirements 41
44 Other requirements for loyalty scheme providers 41
45 Opting out of loyalty schemes 42
Schedule 1—Regulations revoked 43
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Endnotes 44
1 General information 44
2 Table of Amendments 46
3 Explanatory details 47
Version No.001
Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2025
S.R. No. 106/2025
Version as at
15 October 2025
Part 1—Preliminary
1 Objective
The objective of these Regulations is to prescribe matters in relation to—
(a) pre-commitment; and
(b) player cards; and
(c) player account equipment; and
(d) the conduct of loyalty schemes; and
(e) the provision of information relating to pre‑commitment and loyalty schemes.
2 Authorising provision
These Regulations are made under section 11.2.1 of the Gambling Regulation Act 2003.
3 Commencement
These Regulations come into operation on 15 October 2025.
4 Revocations
The Regulations listed in Schedule 1 are revoked.
5 Definitions
In these Regulations—
casual player card means a player card on which there is stored a unique identification number that is allocated for that player card;
design, in relation to the front of a player card or venue card, has the meaning set out in regulation 6;
electronic cashless gaming information means a message or other piece of information generated or sent—
(a) for the purpose of being displayed to a player of a gaming machine; and
(b) by a system that enables gaming machines to accept or register a bet or a gaming machine credit by use of something other than cash;
electronic loyalty information means a message or other piece of information generated or sent by the loyalty scheme for the purpose of being displayed to a player of a gaming machine;
electronic pre-commitment information means a message or other piece of information generated or sent by a pre-commitment system for the purpose of being displayed to a player of a gaming machine;
gaming points means loyalty points accumulated from the playing of gaming machines;
logo standards means the standards made by the Minister under regulation 9(1);
loyalty player card means a player card that is capable of being used by a player to track their playing of gaming machines for the purposes of a loyalty scheme;
loyalty points means bonus, loyalty or reward points accumulated by a participant in a loyalty scheme;
loyalty scheme application form means a form that is to be used by a person in order to become a participant in a loyalty scheme;
mobile loyalty application means a software application that—
(a) provides access to services, or displays information, relating to a loyalty scheme conducted at an approved venue or casino; and
(b) is produced by or on behalf of the venue operator or casino operator; and
(c) is distributed or made available (whether for a fee or otherwise) for use by a player of a gaming machine or another member of the public on a personal electronic device;
non-gaming points means loyalty points accumulated from the purchase of goods or services not related to the playing of gaming machines;
player information standards has the same meaning as it has in the Gambling Regulations 2015[1];
player service point means a place set aside in an approved venue or casino under regulation 14(1);
pre-commitment information brochure means a brochure, booklet, pamphlet or leaflet that—
(a) is in the form specified in the player information standards for brochures relating to the pre-commitment system; and
(b) contains, in English, the information specified in the player information standards, for brochures relating to the pre-commitment system;
registered player account means a player account established in accordance with regulation 15;
registered player card means a player card on which there is stored a unique identification number that is allocated for a particular person's use of a pre-commitment system;
the Act means the Gambling Regulation Act 2003;
unique identification number means a number allocated by a pre-commitment system for the purpose of identifying information held by the system in relation to either—
(a) a particular person's use of the pre‑commitment system; or
(b) the use of a particular player card with respect to the pre-commitment system;
venue card means a card that—
(a) is provided by or on behalf of a venue operator or casino operator; and
(b) is not a player card; and
(c) indicates that the person to whom the card is issued—
(i) uses or is permitted to use facilities at the approved venue or casino (as the case requires); or
(ii) participates in a program or scheme conducted at the approved venue or casino (as the case requires) other than by participating in a loyalty scheme or using the pre-commitment system.
Example
A venue card may indicate that a person participates in a scheme under which the person is granted special privileges or discounts at an approved venue.
6 References to *design* of front of card
For the purposes of these Regulations, the design of the front of a player card or a venue card—
(a) includes—
(i) the colour of the front of the card; and
(ii) the imagery appearing on the front of the card; and
(iii) the text appearing on the front of the card (other than text referred to in paragraph (b)); and
(iv) the colour and arrangement of the imagery and text referred to in subparagraphs (ii) and (iii); and
(v) the size of the imagery and text referred to in subparagraphs (ii) and (iii) relative to the size of the card; and
(vi) the font of the text referred to in subparagraph (iii); and
(b) does not include—
(i) text that identifies the person to whom the card is issued; or
(ii) a number or other text that identifies a particular card (for example, the serial number of a card).
7 Back of player cards
For the purposes of these Regulations, the back of a player card is the side of the card that bears the magnetic stripe.
Part 2—Pre-commitment
Division 1—Preliminary
8 Application of Part
This Part applies if the Minister—
(a) directs the monitoring licensee, under section 3.8A.2 of the Act, to provide a pre‑commitment system; or
(b) has included as a condition of the monitoring licence that the monitoring licensee provide a pre-commitment system.
9 Minister may specify pre-commitment logos
(1) The Minister may make standards that specify logos that are to be used, in relation to the pre‑commitment system, for—
(a) player cards; and
(b) websites referred to in regulation 32; and
(c) mobile loyalty applications; and
(d) loyalty scheme application forms.
(2) As soon as possible after making or amending the logo standards, the Minister must give the standards to the Commission.
(3) Within 14 days after receiving the logo standards from the Minister, the Commission must—
(a) publish the standards on its website; and
(b) provide each venue operator and casino operator with the standards.
(4) If the logo standards are amended, the amendment takes effect on the commencement day specified in the amended logo standards.
(5) The day specified in the amended logo standards must not be earlier than the first anniversary of the day on which the amended logo standards are made.
Division 2—Player account equipment
10 Card readers on gaming machines
For the purposes of section 3.8A.10(1) and (2) of the Act—
(a) the prescribed quantity of card readers is one card reader for each gaming machine that is installed in the approved venue or casino (as the case requires); and
(b) the prescribed location of a card reader referred to in paragraph (a) is a location that—
(i) makes the card reader clearly visible to, and easily accessible by, a person sitting at or standing in front of the gaming machine and looking at the video screen; and
Note
For an illustration of the location of a gaming machine's video screen, see Schedule 2 to the Gambling Regulations 2015.
(ii) is on or in or attached to the front, or a side panel, of the machine cabinet of the gaming machine.
11 Interactive display screens on gaming machines
(1) For the purposes of section 3.8A.10(1) and (2) of the Act—
(a) subject to subregulation (2), the prescribed quantity of interactive display screens is one interactive display screen for each gaming machine that is installed in the approved venue or casino (as the case requires); and
(b) the prescribed location of each interactive display screen referred to in paragraph (a) is a location that—
(i) makes the interactive display screen clearly visible to, and easily accessible by, a person sitting at or standing in front of the gaming machine and looking at the video screen; and
(ii) is on the front, top or side panel of the machine cabinet of the gaming machine; and
(iii) if the gaming machine has a top box, is below the top box.
Note
For an illustration of gaming machines with and without top boxes, and the location of a gaming machine's video screen, see Schedule 2 to the Gambling Regulations 2015.
(2) Subregulation (1) does not apply to a gaming machine if—
(a) the gaming machine and its video screen are programmed so that—
(i) part of the video screen accepts input from, and shows electronic pre‑commitment information to, the player of the gaming machine; and
(ii) in the case of a gaming machine installed in an approved venue or casino in which a loyalty scheme is provided, no part of the video screen can display electronic loyalty information at the same time that the part referred to in subparagraph (i) is displaying electronic pre-commitment information; and
(b) there is no other interactive display installed on the gaming machine as referred to in subregulation (1)(b).
(3) For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, it is a requirement that an interactive display screen accepts input from the player of the gaming machine on which the screen is installed, and displays information to that player, for the purposes of—
(a) the pre-commitment system; and
(b) in the case of a gaming machine installed in an approved venue or casino in which a loyalty scheme is provided, a loyalty scheme.
12 Kiosks
(1) For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, a kiosk—
(a) must not enable a person to participate in gambling; and
(b) must enable a person to access a website provided by the monitoring licensee for the purposes of pre-commitment; and
(c) must enable a person who holds a player card to—
(i) set a time limit or net loss limit under the pre-commitment system; and
(ii) change a time limit or net loss limit set under the pre-commitment system; and
(iii) set or reset a password or personal identification number that is used by the pre-commitment system in relation to the person's playing of gaming machines; and
(iv) view a statement of the information about the playing of gaming machines that has been recorded by the pre‑commitment system in respect of a player card held by the person.
(2) For the purposes of section 3.8A.10(1) of the Act—
(a) the prescribed quantity of kiosks is at least one; and
(b) the prescribed location of a kiosk is a location—
(i) that is inside the approved venue; and
(ii) that is outside the gaming machine area of the approved venue; and
(iii) that makes the kiosk readily accessible to any person in the approved venue.
(3) For the purposes of section 3.8A.10(2) of the Act—
(a) the prescribed quantity of kiosks is at least one; and
(b) the prescribed location of a kiosk is a location—
(i) that is inside the casino; and
(ii) that makes the kiosk readily accessible to any person in the casino.
13 Card encoders, card readers and keypads
For the purposes of section 3.8A.10(1) and (2) of the Act—
(a) the prescribed quantity of card encoders, card readers and keypads that a venue operator or casino operator must ensure is installed in the approved venue or casino (as the case requires) is at least one of each of those items; and
(b) the prescribed location of card encoders, card readers and keypads that a venue operator or casino operator must ensure is installed in the approved venue or casino (as the case requires) is at a player service point.
14 Player service points
(1) A venue operator or casino operator must set aside a place in the approved venue or casino (as the case requires) for the purposes of providing assistance to the users of the pre-commitment system.
(2) At all times when gaming machines are available for gaming in an approved venue or casino, the venue operator or casino operator (as the case requires) must ensure that at least one employee of the venue operator or casino operator is available to assist a person at a player service point to do any of the things referred to in regulation 25.
Division 3—Player accounts and player cards
15 Registered player accounts
(1) The monitoring licensee may establish a registered player account for a person if the person requests or otherwise consents to a registered player account being established.
(2) A registered player account must contain the following information about the person for whom the account is established—
(a) the person's name;
(b) an address for the person;
(c) the person's date of birth;
(d) an email address for the person, if the person provides one;
(e) the unique identification number in relation to the person's use of the pre-commitment system;
(f) information about the playing of gaming machines that is recorded by the pre‑commitment system in respect of a registered player card held by the person;
(g) information about the person's use of the pre‑commitment system including—
(i) a time limit or net loss limit set; and
(ii) a time limit or net loss limit changed; and
(iii) a password or personal identification number set or reset by the person.
16 Player cards must comply with player card standards
(1) For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the back of a player card must—
(a) bear a logo in accordance with subregulation (2); and
(b) not otherwise display any reference to pre‑commitment.
(2) The back of a player card bears a logo in accordance with this subregulation if—
(a) it bears the logo specified in the logo standards for player cards (or, if subregulation (3) applies, the logo referred to in that subregulation); and
(b) the logo is—
(i) not smaller than 13∙5 mm high and 15 mm wide; and
(ii) not smaller than any logo for a loyalty scheme appearing on the back of the player card.
(3) If the logo standards have been amended but the amendment has not yet come into operation, the back of the player card may bear the logo specified for player cards in the amended logo standards (instead of the logo specified for player cards in the logo standards as currently in force).
17 Appearance of player cards if loyalty scheme is conducted
(1) This regulation applies to a player card that—
(a) is distributed or made available for use in an approved venue or casino in which a loyalty scheme is conducted; and
(b) is not a loyalty player card.
(2) For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the design of the front of the player card must be the same as the design that, at the time the player card is printed, is most commonly used on the front of loyalty player cards that have been distributed or made available for use at the approved venue or casino.
(3) Despite subregulation (2), the front of the player card is not required to have the name or logo of a loyalty scheme printed on it.
18 Appearance of player cards if no loyalty scheme is conducted but venue cards are available
(1) This regulation applies to a player card distributed or made available for use in an approved venue or casino—
(a) in which no loyalty scheme is conducted; and
(b) in relation to which venue cards are issued.
(2) For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the design of the front of the player card must be the same as the design that, at the time the player card is printed, is most commonly used on the front of venue cards that have been distributed or made available for use at the approved venue or casino.
(3) Despite subregulation (2), the front of the player card is not required to have printed on it the name or logo of any program or scheme to which the venue card relates.
(4) For the purposes of this regulation, the design of the front of a player card may be the same as the design of the front of a venue card even if the dimensions of the 2 cards are different.
19 Appearance of player cards if no loyalty scheme is conducted and no venue cards are available
(1) This regulation applies to a player card distributed or made available for use in an approved venue or casino—
(a) in which no loyalty scheme is conducted; and
(b) in relation to which venue cards are not issued.
(2) For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the front of the player card must have the following matters printed prominently on it—
(a) the name of the approved venue or casino;
(b) if the venue operator or casino operator uses a logo to identify the approved venue or casino, any logo that is used for that purpose.
20 Registered player cards
(1) A venue operator must, on request, issue a registered player card to a person for whom a registered player account is established.
(2) Before issuing a registered player card to a person, a venue operator may require the person to satisfy the venue operator that the person is the person for whom the registered player account is established.
(3) For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, a registered player card issued under subregulation (1) must have recorded on it the unique identification number in respect of the person to whom the card is issued.
(4) A venue operator must not charge a fee for issuing or re-issuing a registered player card.
21 Casual player cards
(1) At all times when gaming machines are available for gaming in an approved venue, the venue operator must ensure that—
(a) at least 20 casual player cards are made available for players to collect from each player service point in the approved venue; and
(b) at least 20 casual player cards are made available for players to collect from the cashier area in the approved venue; and
(c) the number of casual player cards specified by the Commission are made available for players to collect from other places specified by the Commission in the approved venue; and
(d) the total number of casual player cards available in the approved venue is equal to or greater than the number of gaming machines in the gaming machine area of the approved venue; and
(e) the cards are easily visible and readily accessible to players; and
(f) any information required by the Minister to accompany or be displayed with the cards accompanies or is displayed with them.
(2) A venue operator must not charge a fee for making available a casual player card.
Division 4—Information requirements
22 Pre-commitment information brochures
(1) At all times when gaming machines are available for gaming in an approved venue or casino, the venue operator or casino operator (as the case requires) must ensure that pre-commitment information brochures are available at—
(a) each cashier area in the approved venue or casino; and
(b) each player service point in the approved venue or casino; and
(c) in relation to an approved venue, any other place where casual player cards are made available for players to collect; and
(d) each other place in the approved venue or casino at which documents regarding a loyalty scheme are made available for players to collect.
Penalty: 20 penalty units.
(2) At all times when gaming machines are available for gaming in an approved venue or casino, the venue operator or casino operator (as the case requires) must ensure that the total number of pre‑commitment information brochures available under subregulation (1) is equal to or greater than the number of gaming machines in the approved venue or casino (as the case requires).
Penalty: 20 penalty units.
(3) Nothing in this regulation prevents the provision or display of brochures containing information in languages other than English.
23 Commission to provide pre-commitment information brochures to venue operators and casino operators
(1) The Commission must provide to each venue operator pre-commitment information brochures in sufficient numbers to enable the venue operator to comply with regulation 22.
(2) The Commission must provide a pre-commitment information brochure to each casino operator in a form allowing the brochure to be copied.
24 Change in pre-commitment information brochures
(1) This regulation applies if the player information standards are amended in relation to the form of, or the information to be contained in, a pre‑commitment information brochure.
(2) The Commission must—
(a) within 14 days after the amendment—
(i) notify each venue operator and casino operator of the amendment; and
(ii) provide a copy of the amended pre‑commitment information brochure to the casino operator in a form allowing it to be copied; and
(b) within 3 months after the amendment, provide to each venue operator copies of the amended pre-commitment information brochure in sufficient numbers to enable the venue operator to comply with regulation 22.
(3) It is sufficient compliance with regulation 22 for a period of 4 months immediately following the amendment for a venue operator or casino operator to make available a brochure that was a pre-commitment information brochure immediately before the amendment.
Division 5—Other requirements
25 Provision of assistance
(1) A venue operator or casino operator must, on request, assist a person who is in the approved venue or casino (as the case requires) to do any of the following things—
(a) obtain a registered player card (and have recorded in the pre-commitment system any information that is relevant for that purpose);
(b) use a kiosk for the purposes of the pre‑commitment system;
(c) set a time limit or net loss limit under the pre-commitment system;
(d) change a time limit or net loss limit set under the pre-commitment system;
(e) set or reset a password or personal identification number that is used by the pre‑commitment system in relation to the person's playing of gaming machines;
(f) use the player account equipment installed on or in a gaming machine;
(g) view a statement of the information about the playing of gaming machines that has been recorded by the pre-commitment system in respect of a player card held by the person;
(h) otherwise use the pre-commitment system.
Penalty: 20 penalty units.
(2) A venue operator must, on request, assist a person who is in the approved venue to obtain a casual player card.
Penalty: 20 penalty units.
26 Discouraging or drawing attention to the use of pre‑commitment and encouraging limit changing
(1) A venue operator or casino operator must not discourage, hinder or obstruct a person from doing any of the following things—
(a) obtaining a registered player card (and having recorded in the pre-commitment system any information that is relevant for that purpose);
(b) using the pre-commitment system;
(c) seeking assistance to use the pre‑commitment system;
(d) setting a time limit or net loss limit under the pre-commitment system;
(e) changing a time limit or net loss limit set under the pre-commitment system;
(f) setting or resetting a password or personal identification number that is used by the pre‑commitment system in relation to the person's playing of gaming machines;
(g) viewing a statement of the information about the playing of gaming machines that has been recorded by the pre-commitment system in respect of a player card held by the person;
(h) using the player account equipment installed on or in a gaming machine;
(i) otherwise using the pre-commitment system.
Penalty: 20 penalty units.
(2) A venue operator must not discourage, hinder or obstruct a person from obtaining a casual player card.
Penalty: 20 penalty units.
(3) A venue operator or casino operator must not encourage or induce a person to increase a time limit or net loss limit that the person has set under the pre-commitment system.
Penalty: 20 penalty units.
(4) A venue operator must not give preference to, or treat more favourably, persons using casual player cards over persons using registered player cards.
Penalty: 20 penalty units.
(5) A venue operator must not encourage or induce a person to obtain a casual player card rather than a registered player card.
Penalty: 20 penalty units.
(6) A venue operator or casino operator must not require a person to participate in a loyalty scheme in order to use or access the pre-commitment system.
Penalty: 20 penalty units.
Part 3—Loyalty schemes
Division 1—Requirements relating to pre‑commitment
27 Application of Division
This Division applies if the Minister—
(a) directs the monitoring licensee, under section 3.8A.2 of the Act, to provide a pre‑commitment system; or
(b) has included as a condition of the monitoring licence that the monitoring licensee provide a pre-commitment system.
28 Accumulation of gaming points
(1) A loyalty scheme provider must not provide a loyalty scheme that allows a participant to accumulate gaming points for play that—
(a) occurs while a time limit or net loss limit set by the participant under the pre‑commitment system is met or exceeded; or
(b) is not tracked by the pre-commitment system because—
(i) the participant has, on 3 successive occasions, incorrectly entered the personal identification number that enables the participant to use the pre‑commitment system; or
(ii) the period of time allowed by the pre‑commitment system for the participant to enter the personal identification number after inserting their player card has elapsed; or
(iii) the period of time for which the participant can refrain from playing the gaming machine, before play will cease to be tracked, has elapsed.
Penalty: 20 penalty units.
(2) A venue operator or casino operator must ensure that a loyalty scheme that does not comply with subregulation (1) is not provided in the approved venue or casino.
Penalty: 20 penalty units.
29 Player must be informed if gaming points cease to accrue
(1) A loyalty scheme provider must not provide a loyalty scheme unless on each occasion that, in accordance with regulation 28, the scheme ceases to allow a player of a gaming machine to accumulate gaming points—
(a) a message is displayed on—
(i) the interactive display screen attached to the gaming machine; or
(ii) the video screen of the gaming machine; and
(b) the message—
(i) states that the player has ceased to accumulate gaming points; and
(ii) explains the event that has resulted in the cessation.
Penalty: 20 penalty units.
(2) A venue operator or casino operator must ensure that a loyalty scheme that does not comply with subregulation (1) is not provided in the approved venue or casino.
Penalty: 20 penalty units.
30 Electronic pre-commitment information has priority
(1) For the purposes of section 3.8A.9(1)(a) of the Act, an interactive display screen that is installed on a gaming machine in an approved venue—
(a) must prioritise the display of electronic pre‑commitment information ahead of the display of electronic loyalty information and electronic cashless gaming information; and
(b) must not display any electronic loyalty information at the same time as electronic pre-commitment information; and
(c) must not display any electronic cashless gaming information at the same time as electronic pre‑commitment information.
(2) For the purposes of section 3.8A.9(2)(a) of the Act, an interactive display screen that is installed on a gaming machine in a casino—
(a) must prioritise the display of electronic pre‑commitment information ahead of the display of electronic loyalty information; and
(b) must not display any electronic loyalty information at the same time as electronic pre-commitment information.
Note
Section 3.5.36D(2)(c)(ii) of the Act requires an interactive display screen used for a loyalty scheme to also be used for the purposes of the pre-commitment scheme.
31 Requirement to provide equal access
(1) For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, a kiosk that is installed in an approved venue or casino in which a loyalty scheme is provided—
(a) must display, when not in use, a screen that satisfies the requirements of subregulation (2); and
(b) must not be programmed or configured so that it can only be used by participants in the loyalty scheme.
Note
Section 3.5.36D(2)(c)(iii) of the Act requires a kiosk that is used for a loyalty scheme to be used also for the purposes of the pre-commitment system.
(2) A screen satisfies the requirements of this subregulation if—
(a) it enables the user of the kiosk to access a website provided by the monitoring licensee for the purposes of pre-commitment; and
(b) the information displayed on it in relation to the loyalty scheme is no more prominent in size than the information displayed on it in relation to the pre-commitment system.
(3) For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, player account equipment that is installed in an approved venue or casino in which a loyalty scheme is provided must not be located, programmed, configured or installed in a location or manner that results in participants in the loyalty scheme being able to access that equipment—
(a) to the exclusion of persons who are not participants in the loyalty scheme; or
(b) more quickly or more easily than the equipment is able to be accessed by persons who are not participants in the loyalty scheme.
32 Use of pre-commitment logo on website for approved venue or casino
(1) A venue operator who provides a website, or on whose behalf a website is provided, must ensure that—
(a) each part of the website that includes a loyalty scheme link also includes the logo specified in the logo standards for websites (or, if subregulation (3) applies, the logo referred to in that subregulation); and
(b) the logo is included—
(i) in a prominent location; and
(ii) in a size that is not smaller than the size of any logo for a loyalty scheme that also appears on that part of the website; and
(c) the logo links to a website provided by the monitoring licensee for the purposes of pre‑commitment.
Penalty: 20 penalty units.
(2) A casino operator who provides a website, or on whose behalf a website is provided, must ensure that—
(a) each part of the website that relates to gambling and includes a loyalty scheme link also includes the logo specified in the logo standards for websites (or, if subregulation (3) applies, the logo referred to in that subregulation); and
(b) the logo is included—
(i) in a prominent location; and
(ii) in a size that is not smaller than the size of any logo for a loyalty scheme that also appears on that part of the website; and
(c) the logo links to a website provided by the monitoring licensee for the purposes of pre‑commitment.
Penalty: 20 penalty units.
(3) If the logo standards have been amended but the amendment has not yet come into operation, the website may bear the logo specified for websites in the amended logo standards (instead of the logo specified in the logo standards as currently in force).
(4) In this regulation—
loyalty scheme link means a link to a part of a website that includes—
(a) information about a loyalty scheme; or
(b) a way for a person to become a member of a loyalty scheme.
33 Use of pre-commitment logo in mobile loyalty application
(1) A loyalty scheme provider in relation to whom a mobile loyalty application is distributed or made available must ensure that—
(a) each part of the application that includes information about responsible gambling, or information about how to become a participant in the loyalty scheme, also includes the logo specified in the logo standards for mobile loyalty applications (or, if subregulation (2) applies, the logo referred to in that subregulation); and
(b) the logo is included in a size that is not smaller than the size of any logo for a loyalty scheme that also appears in that part of the application; and
(c) the logo links to a website provided by the monitoring licensee for the purposes of pre‑commitment.
Penalty: 20 penalty units.
(2) If the logo standards have been amended but the amendment has not yet come into operation, the mobile loyalty application may bear the logo specified for mobile loyalty applications in the amended logo standards (instead of the logo specified in the logo standards as currently in force).
34 Use of pre-commitment logo in loyalty scheme application form
(1) A loyalty scheme provider must ensure that each loyalty scheme application form that is distributed or made available by the provider includes, in a prominent location, the logo specified in the logo standards for loyalty scheme application forms (or, if subregulation (3) applies, the logo referred to in that subregulation).
Penalty: 20 penalty units.
(2) For the purposes of subregulation (1), a location that is used for the terms and conditions of a loyalty scheme is not a prominent location.
(3) If the logo standards have been amended but the amendment has not yet come into operation, the loyalty scheme application form may bear the logo specified for loyalty scheme application forms in the amended logo standards (instead of the logo specified in the logo standards as currently in force).
35 Inclusion of pre-commitment information in loyalty scheme application form
(1) A loyalty scheme provider must ensure that each loyalty scheme application form that is distributed or made available by the provider in an approved venue includes, in a prominent location, the statement "YourPlay gives you the power to track how much money and time you are spending as you play. You can also use YourPlay to set limits on the money and time you spend on gaming machines and to see your playing history online at any time. YourPlay can be added to your loyalty membership card and used on any gaming machine in Victoria. You can register for YourPlay at yourplay.com.au or ask a staff member for assistance.".
Penalty: 20 penalty units.
(2) For the purposes of subregulation (1), a location that is used for the terms and conditions of a loyalty scheme is not a prominent location.
36 Discouraging the use of pre-commitment and encouraging limit changing
(1) A loyalty scheme provider must not discourage, hinder or obstruct, or conduct a loyalty scheme in a manner that discourages, hinders or obstructs, a person from doing any of the following things—
(a) obtaining a registered player card (and having recorded in the pre-commitment system any information that is relevant for that purpose);
(b) using the pre-commitment system;
(c) seeking assistance to use the pre‑commitment system;
(d) setting a time limit or net loss limit under the pre-commitment system;
(e) changing a time limit or net loss limit set under the pre-commitment system;
(f) setting or resetting a password or personal identification number that is used by the pre‑commitment system in relation to the person's playing of gaming machines;
(g) viewing a statement of the information about the playing of gaming machines that has been recorded by the pre-commitment system in respect of a player card held by the person;
(h) using the player account equipment installed on or in a gaming machine;
(i) otherwise using the pre-commitment system.
Penalty: 20 penalty units.
(2) A loyalty scheme provider who conducts a loyalty scheme in an approved venue must not discourage, hinder or obstruct a person from obtaining a casual player card.
Penalty: 20 penalty units.
(3) A loyalty scheme provider must not encourage or induce a person to increase a time limit or net loss limit that the person has set under the pre‑commitment system.
Penalty: 20 penalty units.
(4) A loyalty scheme provider who conducts a loyalty scheme in an approved venue must not give preference to, or treat more favourably, persons using casual player cards over persons using registered player cards.
Penalty: 20 penalty units.
(5) This regulation does not apply to a loyalty scheme provider who is a venue operator or casino operator.
Note
Similar requirements to this regulation are imposed on a venue operator or casino operator by regulation 26.
Division 2—Loyalty points
37 Accumulation of loyalty points for activities other than playing gaming machines
(1) A loyalty scheme provider who is not a venue operator or casino operator must not allow a person to participate in a loyalty scheme unless the scheme provides for the accumulation of both gaming points and non-gaming points in any approved venue or casino in which the loyalty scheme is provided.
Penalty: 20 penalty units.
(2) A venue operator or casino operator must not allow a person to participate in a loyalty scheme unless the loyalty scheme provides for the accumulation of both gaming points and non‑gaming points in the approved venue or casino.
Penalty: 20 penalty units.
38 Award of gaming points must not exceed award of non-gaming points
(1) A loyalty scheme provider who is not a venue operator or casino operator must not allow a person to participate in a loyalty scheme that awards more gaming points to a person than it would award non-gaming points to the person if the person spent the same amount on the purchase of goods or services not related to the playing of
gaming machines as the amount bet by the person on gaming machines.
Penalty: 20 penalty units.
(2) A venue operator or casino operator must not allow a person to participate in a loyalty scheme that awards more gaming points to a person than it would award non-gaming points to the person if the person spent the same amount on the purchase of goods or services not related to the playing of gaming machines as the amount bet by the person on gaming machines.
Penalty: 20 penalty units.
39 Loyalty points must not be redeemed for gaming machine credits or gaming tokens
(1) A loyalty scheme provider who is not a venue operator or casino operator must not allow a person to participate in a loyalty scheme that enables loyalty points to be redeemed for—
(a) gaming machine credits; or
(b) gaming tokens; or
(c) any thing that can be exchanged for gaming machine credits or gaming tokens; or
(d) any other thing that can used to play a gaming machine.
Penalty: 20 penalty units.
(2) A venue operator must not allow a person to participate in a loyalty scheme if that loyalty scheme enables loyalty points to be redeemed for—
(a) gaming machine credits; or
(b) gaming tokens; or
(c) any thing that can be exchanged for gaming machine credits or gaming tokens; or
(d) any other thing that can used to play a gaming machine.
Penalty: 20 penalty units.
40 Gaming points must not be redeemed for rewards of greater value than rewards for the redemption of non-gaming points
(1) A loyalty scheme provider who is not a venue operator or casino operator must not allow a person to participate in a loyalty scheme that redeems gaming points for a bonus, benefit or thing of greater monetary value than would be awarded for redemption of the same amount of non-gaming points.
Penalty: 20 penalty units.
(2) A venue operator or casino operator must not allow a person to participate in a loyalty scheme that redeems gaming points for a bonus, benefit or thing of greater monetary value than would be awarded for redemption of the same amount of non-gaming points.
Penalty: 20 penalty units.
Division 3—Information requirements
41 Information required before issuing loyalty player cards
(1) This regulation applies if the Minister—
(a) directs the monitoring licensee, under section 3.8A.2 of the Act, to provide a pre‑commitment system; or
(b) has included as a condition of the monitoring licence that the monitoring licensee provide a pre-commitment system.
(2) A venue operator must, before issuing a loyalty player card to a loyalty scheme participant, inform the loyalty scheme participant that the loyalty player card may be linked to a registered player account or may be used as a casual player card.
Penalty: 20 penalty units.
(3) A casino operator must, before issuing a loyalty player card to a loyalty scheme participant, inform the loyalty scheme participant that the loyalty player card must be linked to a registered player account.
Penalty: 20 penalty units.
(4) A venue operator must, before issuing a loyalty player card to a loyalty scheme participant, inform the loyalty scheme participant that the loyalty player card may be used to set a time limit or net loss limit or track their gaming machine play under the pre-commitment system.
Penalty: 20 penalty units.
(5) A casino operator must, before issuing a loyalty player card to a loyalty scheme participant, inform the loyalty scheme participant that the loyalty player card must be used to set a time limit and net loss limit and track their gaming machine play under the pre-commitment system.
Penalty: 20 penalty units.
(6) A venue operator must, before issuing a loyalty player card to a loyalty scheme participant, ask the loyalty scheme participant whether they wish to use the loyalty player card to access the pre‑commitment system.
Penalty: 20 penalty units.
42 Information to be given to loyalty scheme participants
For the purposes of section 3.5.36A(1) of the Act, the prescribed information is—
(a) the information specified in the player information standards for brochures relating to the pre-commitment system; and
(b) a statement to the effect that, under section 3.5.41(1) of the Act, a person who is or was a participant in a loyalty scheme may have access to any information held by the loyalty scheme provider relating to the person's participation in the scheme and that a fee not exceeding $20 may be charged for the provision of access to the information.
43 Information to be contained in player activity statement
(1) For the purposes of section 3.5.37(1) of the Act, the prescribed information is—
(a) the name of the participant; and
(b) the number or other identifier of the player loyalty card or account assigned to the participant by the loyalty scheme provider; and
(c) the statement period; and
(d) in respect of all times during the statement period when the participant used their player loyalty card or account in the manner instructed by the loyalty scheme provider while playing a gaming machine—
(i) the total number of hours and minutes the participant played gaming machines; and
(ii) the total number of days, being any period of 24 hours set by the loyalty scheme provider, on which the participant played gaming machines; and
(iii) the net amount won or lost during the statement period by the participant on gaming machines expressed in accordance with subregulation (3) or (4) (as the case requires); and
(e) the information specified in paragraph (d) in respect of each calendar month during the statement period; and
(f) a statement to the effect that a participant may cease participating in the loyalty scheme by notifying the loyalty scheme provider; and
(g) a statement to the effect that the player activity statement only contains information relating to occasions where the participant used their loyalty player card or account in the manner instructed by the loyalty scheme provider while playing gaming machines; and
(h) the starting time of the period of 24 hours set by the loyalty scheme provider as a day; and
(i) if a loyalty scheme does not record jackpots won from playing gaming machines that are part of a linked jackpot arrangement, a statement to the effect that the player activity statement does not include information about any jackpots won from playing a gaming machine that is part of a linked jackpot arrangement; and
(j) the statement "Excessive gambling can hurt you and those you care about, financially and emotionally. But there are many ways to get help for those troubled by their gambling. Free, confidential support is available at www.gamblershelp.com.au or call Gambler's Help on 1800 858 858."; and
(k) a statement to the effect that the player activity statement is a summary of player activity, and that full details of the transactions are available on request, and that a fee not exceeding $20 may be charged for the provision of access to the information; and
(l) if a loyalty scheme provider's system records the amount won or lost by a participant for each session of playing a gaming machine only in dollar amounts, a statement to the effect that the net amount recorded as won or lost by the participant is the sum of the amounts won or lost, calculated to the nearest dollar, in each session of playing a gaming machine and that the accuracy of this amount is dependent on the participant using the loyalty player card or account in the manner instructed by the loyalty scheme provider; and
(m) a statement to the effect that the player can set a time limit or net loss limit or track their gaming machine play using the pre‑commitment system; and
(n) the statement "Use YourPlay to set limits and track your gaming machine play at any time from anywhere—at a venue or online. Visit yourplay.com.au for more information or ask venue staff for details.".
(2) The statement referred to in subregulation (1)(j) must be printed in bold or in a font that is at least 2 points larger than the font used elsewhere in the player activity statement.
(3) The net amount won or lost by a participant is to be expressed in dollars and cents, except as provided by subregulation (4).
(4) If a loyalty scheme provider's system does not record cents, the net amount won or lost must be expressed in dollars, being the sum of the amounts won or lost in each relevant session of playing a gaming machine, with each of those amounts being rounded down to the nearest dollar.
Example 1
The following is an example of a player activity statement where—
(a) the loyalty scheme records jackpots won from playing gaming machines that are part of a linked jackpot arrangement; and
(b) the loyalty scheme provider's system records amounts in dollars and cents.
Player Activity Statement for Ms J Smith
Statement Period: 01/03/26 to 30/09/26
Card or Membership Number: 123 456 78
Net Amount Won or Lost: -$170.00
No. of Days: 15
Total time spent playing gaming machines: 22 hours and 53 minutes
Time spent playing gaming machines and amount won or lost each month
MonthNo. of DaysDuration$Net Amount Won or Lost
March 4 6h 35m -50.10
April 0 0h 0m 0.00
May 2 3h 32m -15.00
June 2 2h 21m -33.20
July 2 3h 13m -55.00
August 3 5h 11m -14.00
September 2 2h 1m -2.70
Notes
1 In this statement, a day starts at 6.00 a.m.
2 This activity statement only contains information relating to occasions where you used your loyalty player card or account in the manner instructed by the loyalty scheme provider while playing gaming machines.
3 This statement is a summary of your gaming activity for the period shown. Full details may be obtained by contacting the loyalty scheme provider as described in this statement. A fee not exceeding $20 may apply for provision of the detailed information.
4 You may set a time limit or net loss limit or track your gaming machine play using the pre-commitment system.
5 You may cease participating in this loyalty scheme by contacting the loyalty scheme provider.
You can contact the loyalty scheme provider—
at the gaming venue.
Excessive gambling can hurt you and
those you care about, financially and emotionally. But there are many ways to
get help for those troubled by their gambling. Free, confidential support is available atwww.gamblershelp.com.auor call Gambler's Help on 1800 858 858.
Example 2
The following is an example of a player activity statement where—
(a) the loyalty scheme does not record jackpots won from playing gaming machines that are part of a linked jackpot arrangement; and
(b) the loyalty scheme provider's system records amounts in dollars only.
Player Activity Statement for Ms J Smith
Statement Period: 01/03/26 to 30/09/26
Card or Membership Number: 123 456 78
Net Amount Won or Lost: -$170.00
No. of Days: 15
Total time spent playing gaming machines: 22 hours and 53 minutes
Time spent playing gaming machines and amount won or lost each month
MonthNo. of DaysDuration$Net Amount Won or Lost
March 4 6h 35m -51
April 0 0h 0m 0
May 2 3h 32m -15
June 2 2h 21m -33
July 2 3h 13m -55
August 3 5h 11m -14
September 2 2h 1m -2
Notes
1 In this statement, a day starts at 6.00 a.m.
2 This activity statement only contains information relating to occasions where you used your loyalty player card or account in the manner instructed by the loyalty scheme provider while playing gaming machines.
3 This statement does not include information about any jackpots won from playing a gaming machine that is part of a linked jackpot arrangement.
4 The net amount recorded as won or lost by you is the sum of the amounts won or lost, calculated to the nearest dollar, in each session of playing a gaming machine and the accuracy of this amount is dependent on you using the player loyalty card or account in the manner instructed by the loyalty scheme provider.
5 This statement is a summary of your gaming activity for the period shown. Full details may be obtained by contacting the loyalty scheme provider as described in this statement. A fee not exceeding $20 may apply for provision of the detailed information.
6 You may set a time limit or net loss limit or track your gaming machine play using the pre-commitment system.
7 You may cease participating in this loyalty scheme by contacting the loyalty scheme provider.
You can contact the loyalty scheme provider—
at the gaming venue.
Excessive gambling can hurt you and
those you care about, financially and emotionally. But there are many ways to
get help for those troubled by their gambling. Free, confidential support is available atwww.gamblershelp.com.auor call Gambler's Help on 1800 858 858.
Division 4—Other requirements
44 Other requirements for loyalty scheme providers
(1) A loyalty scheme provider must not encourage or induce a person to obtain a casual player card rather than a registered player card.
Penalty: 20 penalty units.
(2) A loyalty scheme provider must not require a person to participate in a loyalty scheme in order to use or access the pre-commitment system.
Penalty: 20 penalty units.
(3) Subregulations (1) and (2) do not apply to a loyalty scheme provider who is a venue operator or casino operator.
Note
Similar requirements to subregulations (1) and (2) are imposed on a venue operator or casino operator by regulation 26.
45 Opting out of loyalty schemes
For the purposes of section 3.5.39(1A) of the Act, the following information is prescribed—
(a) the name and contact details of the loyalty scheme provider;
(b) information about how the loyalty scheme participant can opt out of the loyalty scheme;
(c) information about how the participant's loyalty scheme tier status and benefits will be dealt with when they opt out;
(d) information about when the opt out will take effect after the participant requests to opt out.
Schedule 1—Regulations revoked
Regulation 4
S.R. No.
Title
172/2014
Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014
139/2015
Gambling Regulation (Pre-commitment and Loyalty Scheme) and Gambling Amendment Regulations 2015
12/2017
Gambling Regulation (Pre-commitment and Loyalty Scheme) and Gambling Amendment Regulations 2017
121/2023
Gambling Regulation (Pre-commitment and Loyalty Scheme) and Gambling Amendment Regulations 2023
═════════════
Endnotes
1 General information
See www.legislation.vic.gov.au for Victorian Bills, Acts and current Versions of legislation and up-to-date legislative information.
The Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2025, S.R. No. 106/2025 were made on 14 October 2025 by the Lieutenant-Governor as the Governor's deputy, with the advice of the Executive Council, under section 11.2.1 of the Gambling Regulation Act 2003, No. 114/2003 and came into operation on 15 October 2025: regulation 3.
The Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2025 will sunset 10 years after the day of making on 14 October 2035 (see section 5 of the Subordinate Legislation Act 1994).
INTERPRETATION OF LEGISLATION ACT 1984 (ILA)
Style changes
Section 54A of the ILA authorises the making of the style changes set out in Schedule 1 to that Act.
References to ILA s. 39B
Sidenotes which cite ILA s. 39B refer to section 39B of the ILA which provides that where an undivided regulation, rule or clause of a Schedule is amended by the insertion of one or more subregulations, subrules or subclauses the original regulation, rule or clause becomes subregulation, subrule or subclause (1) and is amended by the insertion of the expression "(1)" at the beginning of the original regulation, rule or clause.
Interpretation
As from 1 January 2001, amendments to section 36 of the ILA have the following effects:
• Headings
All headings included in a Statutory Rule which is made on or after
1 January 2001 form part of that Statutory Rule. Any heading inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, forms part of that Statutory Rule.
This includes headings to Parts, Divisions or Subdivisions in a Schedule; Orders; Parts into which an Order is divided; clauses; regulations; rules; items; tables; columns; examples; diagrams; notes or forms.
See section 36(1A)(2A)(2B).
• Examples, diagrams or notes
All examples, diagrams or notes included in a Statutory Rule which is made on or after 1 January 2001 form part of that Statutory Rule. Any examples, diagrams or notes inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, form part of that Statutory Rule. See section 36(3A).
• Punctuation
All punctuation included in a Statutory Rule which is made on or after
1 January 2001 forms part of that Statutory Rule. Any punctuation inserted in a Statutory Rule which was made before 1 January 2001, by a Statutory Rule made on or after 1 January 2001, forms part of that Statutory Rule.
See section 36(3B).
• Provision numbers
All provision numbers included in a Statutory Rule form part of that Statutory Rule, whether inserted in the Statutory Rule before, on or after
1 January 2001. Provision numbers include regulation numbers, rule numbers, subregulation numbers, subrule numbers, paragraphs and subparagraphs. See section 36(3C).
• Location of "legislative items"
A "legislative item" is a penalty, an example or a note. As from 13 October 2004, a legislative item relating to a provision of a Statutory Rule is taken to be at the foot of that provision even if it is preceded or followed by another legislative item that relates to that provision. For example, if a penalty at the foot of a provision is followed by a note, both of these legislative items will be regarded as being at the foot of that provision. See section 36B.
• Other material
Any explanatory memorandum, table of provisions, endnotes, index and other material printed after the Endnotes does not form part of a Statutory Rule. See section 36(3)(3D)(3E).
2 Table of Amendments
There are no amendments made to the Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2025 by statutory rules, subordinate instruments and Acts.
3 Explanatory details
Reg. 5 def. of player information standards: S.R. No. 55/2015 as amended by S.R. Nos 55/2015, 139/2015, 111/2016, 12/2017, 1/2019, 90/2020 and 121/2023 and extended in operation by S.R. No. 37/2025.
——
Penalty Units
These Regulations provide for penalties by reference to penalty units within the meaning of section 110 of the Sentencing Act 1991. The amount of the penalty is to be calculated, in accordance with section 7 of the Monetary Units Act 2004, by multiplying the number of penalty units applicable by the value of a penalty unit.
The value of a penalty unit for the financial year commencing 1 July 2025 is $203.51. The amount of the calculated penalty may be rounded to the nearest dollar.
The value of a penalty unit for future financial years is to be fixed by the Treasurer under section 5 of the Monetary Units Act 2004. The value of a penalty unit for a financial year must be published in the Government Gazette and a Victorian newspaper before 1 June in the preceding financial year. ↑