sec.112HReferral of complaint to chief executive

sec.112H Referral of complaint to chief executive

This section applies to a complaint about— a compliance matter; or a matter involving a pre-qualified supplier. The training ombudsman must refer the complaint to the chief executive to investigate unless— the training ombudsman refuses to deal with the complaint under section 112F or 112G ; or both of the following apply— the complainant has previously made the complaint, or a substantially similar complaint, to the chief executive; the chief executive has investigated the complaint. On referral of the complaint, the chief executive must investigate the complaint. As soon as practicable after ceasing to deal with the complaint, the chief executive must give the complainant and the training ombudsman a written report about the findings of the investigation. The report must include details of action taken, or proposed to be taken, in relation to the complaint. s 112H ins 2016 No. 7 s 5 (sec.112H-ssec.1) This section applies to a complaint about— a compliance matter; or a matter involving a pre-qualified supplier. (sec.112H-ssec.2) The training ombudsman must refer the complaint to the chief executive to investigate unless— the training ombudsman refuses to deal with the complaint under section 112F or 112G ; or both of the following apply— the complainant has previously made the complaint, or a substantially similar complaint, to the chief executive; the chief executive has investigated the complaint. (sec.112H-ssec.3) On referral of the complaint, the chief executive must investigate the complaint. (sec.112H-ssec.4) As soon as practicable after ceasing to deal with the complaint, the chief executive must give the complainant and the training ombudsman a written report about the findings of the investigation. (sec.112H-ssec.5) The report must include details of action taken, or proposed to be taken, in relation to the complaint.

• (a) a compliance matter; or
• (b) a matter involving a pre-qualified supplier.
• (a) the training ombudsman refuses to deal with the complaint under section 112F or 112G ; or
• (b) both of the following apply— (i) the complainant has previously made the complaint, or a substantially similar complaint, to the chief executive; (ii) the chief executive has investigated the complaint.
• (i) the complainant has previously made the complaint, or a substantially similar complaint, to the chief executive;
• (ii) the chief executive has investigated the complaint.
• (i) the complainant has previously made the complaint, or a substantially similar complaint, to the chief executive;
• (ii) the chief executive has investigated the complaint.