sec.112DFunctions of training ombudsman

sec.112D Functions of training ombudsman

The training ombudsman has the following functions— to receive complaints about any of the following matters (each a referable matter )— the provision of vocational education and training by a relevant training entity in Queensland; the quality of vocational education and training provided by a relevant training entity in Queensland; a matter relating to an apprenticeship or traineeship in Queensland, including a decision by the chief executive about a training contract or the declaration of, or nominal term for, an apprenticeship or traineeship; a compliance matter or a prescribed decision; a matter involving a pre-qualified supplier; to help people in making complaints to a referral entity; to refer complaints to a referral entity or otherwise deal with complaints under this Act; to give information or advice to a complainant about the complainant’s complaint; to monitor the outcome of complaints; to make recommendations to the chief executive about apprenticeships and traineeships, including the declaration of, or nominal term for, an apprenticeship or traineeship; to identify, and report to the Minister about, issues relating to the provision of vocational education and training in Queensland and its quality; to make recommendations to the Minister about— ways to improve the department’s systems, policies and processes relating to pre-qualified suppliers and supervising registered training organisations; and matters relating to apprenticeships and traineeships in Queensland; and strategies to improve the quality of vocational education and training in Queensland; to carry out promotional and educational activities relating to the role of the training ombudsman, particularly in relation to the provision and quality of vocational education and training in Queensland; to undertake or promote reviews of, or research into, matters relating to the training ombudsman’s functions, including reviews or research requested by the Minister; other functions conferred on the training ombudsman under this Act or another Act. In this section— relevant training entity means— a registered training organisation; or a supervising registered training organisation; or an employer employing an apprentice or trainee. s 112D ins 2016 No. 7 s 5 (sec.112D-ssec.1) The training ombudsman has the following functions— to receive complaints about any of the following matters (each a referable matter )— the provision of vocational education and training by a relevant training entity in Queensland; the quality of vocational education and training provided by a relevant training entity in Queensland; a matter relating to an apprenticeship or traineeship in Queensland, including a decision by the chief executive about a training contract or the declaration of, or nominal term for, an apprenticeship or traineeship; a compliance matter or a prescribed decision; a matter involving a pre-qualified supplier; to help people in making complaints to a referral entity; to refer complaints to a referral entity or otherwise deal with complaints under this Act; to give information or advice to a complainant about the complainant’s complaint; to monitor the outcome of complaints; to make recommendations to the chief executive about apprenticeships and traineeships, including the declaration of, or nominal term for, an apprenticeship or traineeship; to identify, and report to the Minister about, issues relating to the provision of vocational education and training in Queensland and its quality; to make recommendations to the Minister about— ways to improve the department’s systems, policies and processes relating to pre-qualified suppliers and supervising registered training organisations; and matters relating to apprenticeships and traineeships in Queensland; and strategies to improve the quality of vocational education and training in Queensland; to carry out promotional and educational activities relating to the role of the training ombudsman, particularly in relation to the provision and quality of vocational education and training in Queensland; to undertake or promote reviews of, or research into, matters relating to the training ombudsman’s functions, including reviews or research requested by the Minister; other functions conferred on the training ombudsman under this Act or another Act. (sec.112D-ssec.2) In this section— relevant training entity means— a registered training organisation; or a supervising registered training organisation; or an employer employing an apprentice or trainee.