15Information that must be provided to a customer about a pre-paid contract

15 Information that must be provided to a customer about a pre-paid contract

15 Information that must be provided to a customer about a pre-paid contract

(1) A person (the funeral service supplier) must not enter a pre-paid contract to supply funeral services to another person (the customer) unless, before the contract is entered into—

(a) the customer has been provided with a document that includes all of the information required by this clause, and

(b) both the funeral service provider and the customer have signed the document, and

(c) the customer has been provided with a copy of the signed document to keep.

Maximum penalty—2 penalty units.

(2) The information required by this clause is the following—

(a) the name and contact details of the funeral service supplier,

(b) a statement to the effect that the use of a particular individual as the undertaker supplying the funeral service is not guaranteed,

(c) the arrangements that will apply if the business of the funeral service supplier is sold to another person before the service is supplied,

(d) full details of each component of the funeral service to be supplied under the contract and the costs of each component,

(e) information about any components of the funeral service (which may be goods, services or facilities) that will not be supplied under the contract but that may be supplied for an additional charge at the time of the customer’s death and funeral (so it is clear to the customer that not all aspects of the funeral have been paid for in advance),

(f) the name and contact details of the funeral fund to which payments are to be made,

(g) the amount and date due of any payment instalments applying under the contract and the arrangements that will apply if the customer dies before all instalments have been paid,

(h) the geographic area (including outside the State) serviced by the funeral service supplier,

(i) the arrangements that will apply if the customer dies outside the area serviced by the funeral service supplier and any associated additional transaction costs,