sec.74Client care statement

sec.74 Client care statement

Before entering into the funeral benefit agreement with the person, the entity must give the person a clear and legible written statement (a client care statement ) in the approved form. Maximum penalty—134 penalty units. After giving the person the client care statement and before entering into the agreement with the person, the entity must— explain the contents of the client care statement to the person; and obtain a written acknowledgement from the person that the person has received and understands the client care statement. Maximum penalty—134 penalty units. The client care statement may be in the form of a separate document or a part of the funeral benefit agreement entered into with the person. s 74 ins 2003 No. 73 s 184 (sec.74-ssec.1) Before entering into the funeral benefit agreement with the person, the entity must give the person a clear and legible written statement (a client care statement ) in the approved form. Maximum penalty—134 penalty units. (sec.74-ssec.2) After giving the person the client care statement and before entering into the agreement with the person, the entity must— explain the contents of the client care statement to the person; and obtain a written acknowledgement from the person that the person has received and understands the client care statement. Maximum penalty—134 penalty units. (sec.74-ssec.3) The client care statement may be in the form of a separate document or a part of the funeral benefit agreement entered into with the person.

• (a) explain the contents of the client care statement to the person; and
• (b) obtain a written acknowledgement from the person that the person has received and understands the client care statement.