27Open access information—effect of policy documents not

27 Open access information—effect of policy documents not being available A person must not be subjected to any prejudice because of the application of the provisions of an agency’s policy document (other than provisions it is permitted to delete from a copy of the document) to any act or omission of the person if, at the time of the act or omission— (a) the policy document was not publicly available; and (b) the person was not aware of the provisions of the policy document; and (c) the person could lawfully have avoided the prejudice had the person been aware of the provisions.