sec.128Procedure if AIVR system not working properly

sec.128 Procedure if AIVR system not working properly

This section applies if— a person (the user ) is required or permitted under the Act to give or obtain information, or change a fisher PIN, by using the AIVR system; and the system is not working properly or at all. The chief executive must ensure the system transfers the user’s telephone call to either of the following (each a nominated person )— an officer or employee of the department; a telecommunications service provider for the chief executive appointed by gazette notice. If the user is transferred to a nominated person— the nominated person must give the user a transaction number for the transaction; and the chief executive must, within 14 days after the transaction, give the user a written notice stating the following— any information given by the user to the nominated person; any information given by the nominated person to the user. A transaction number given under subsection (3) (a) is taken to have been given by the AIVR system. A written notice given under subsection (3) (b) stating information mentioned in subsection (3) (b) (i) or (ii) is evidence of that information. If the user is transferred to a nominated person and gives information to, or obtains information from, the nominated person, the user is taken to have complied with the requirement under the Act to give or obtain the information by using the AIVR system. (sec.128-ssec.1) This section applies if— a person (the user ) is required or permitted under the Act to give or obtain information, or change a fisher PIN, by using the AIVR system; and the system is not working properly or at all. (sec.128-ssec.2) The chief executive must ensure the system transfers the user’s telephone call to either of the following (each a nominated person )— an officer or employee of the department; a telecommunications service provider for the chief executive appointed by gazette notice. (sec.128-ssec.3) If the user is transferred to a nominated person— the nominated person must give the user a transaction number for the transaction; and the chief executive must, within 14 days after the transaction, give the user a written notice stating the following— any information given by the user to the nominated person; any information given by the nominated person to the user. (sec.128-ssec.4) A transaction number given under subsection (3) (a) is taken to have been given by the AIVR system. (sec.128-ssec.5) A written notice given under subsection (3) (b) stating information mentioned in subsection (3) (b) (i) or (ii) is evidence of that information. (sec.128-ssec.6) If the user is transferred to a nominated person and gives information to, or obtains information from, the nominated person, the user is taken to have complied with the requirement under the Act to give or obtain the information by using the AIVR system.

• (a) a person (the user ) is required or permitted under the Act to give or obtain information, or change a fisher PIN, by using the AIVR system; and