CTHRepealedLegislation
Final Determination Model Non price Terms and Conditions
Service level standardsService level standards
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Service level standards
Should service level standards be non-discriminatory?
The Commission notes that clause 6.1.9 of ACIF C513: Customer and Network Fault Management provides that “all customer faults must be repaired in a non-discriminatory manner”. The Commission considers that this code provision adequately addresses the issue of non-discrimination in relation to service level standards and therefore the Commission adopts this provision and all provisions relating thereto as part of its model non-price terms and conditions.