Final Determination Model Non price Terms and Conditions
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Issued raised
Access to information systems was found to be relevant to a number of areas of concern of access seekers.
Should there be a common information system interface?
Submitters raised a number of issues in relation to the issue of access to information systems. These submissions identified the need for an online information system which provides immediate access through real-time transactions. It was submitted that an online system would increase the competitiveness and efficiency of access seekers and thereby streamline the delivery of services to end-users by improving timeframes and other operational matters in relation to a range of matters including:
ordering and provisioning (for all wholesale products);
fault maintenance;
service qualifications; and
service availability.
The call for a common information system interface arises due to the belief among access seekers that the current disparate industry information systems are not meeting the needs of the telecommunications industry. It was suggested by submitters that a common real-time interface between wholesale parties was essential to removing discriminatory treatment and required for improving process associated with ordering and provisioning, fault maintenance and service qualification and availability.