Final Determination Model Non price Terms and Conditions
Fault reporting processesFault reporting processes
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Fault reporting processes
A further issue raised by submitters was the need for parties to agree to fault reporting procedures.
Should fault reporting processes be agreed between the parties?
The Commission notes ACIF G572, clause 9 in relation to ULL fault management and interference problems, which provides that:
“whilst parties may enter into bilateral agreements in respect of matters covered by the guideline, such agreements must not diminish requirements contained in this guideline”.
The guideline sets minimum requirements regarding fault reporting processes. The Commission is of the view that parties should be free to bilaterally negotiate fault reporting processes. If processes cannot be agreed, then it is important that the process determined at least meets the minimum requirements as set out in the guideline.
The Commission considers that this issue is adequately dealt with by the guideline. Accordingly, the Commission adopts the principle and standards regarding fault reporting processes and all provisions relating thereto as part of its model non-price terms and conditions.
(ULLS only)