Fair Trading (Code of Practice—Fitness Industry) Regulation 2003
sch-sec.28Complaints handling procedures
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sch-sec.28 Complaints handling procedures
A supplier supplying a fitness service to a client under a membership agreement must make available to the client a complaints handling procedure — in the supplier’s own business; or by an industry organisation. The procedure must— be simple and easy to use; and comply with AS ISO 10002—2006 (Customer satisfaction—Guidelines for complaints handing in organisations). sch s 28 amd 2009 SL No. 38 s 12 (sch-sec.28-ssec.1) A supplier supplying a fitness service to a client under a membership agreement must make available to the client a complaints handling procedure — in the supplier’s own business; or by an industry organisation. (sch-sec.28-ssec.2) The procedure must— be simple and easy to use; and comply with AS ISO 10002—2006 (Customer satisfaction—Guidelines for complaints handing in organisations).
- (a) in the supplier’s own business; or
- (b) by an industry organisation.
- (a) be simple and easy to use; and
- (b) comply with AS ISO 10002—2006 (Customer satisfaction—Guidelines for complaints handing in organisations).