Service Standard 5 – Business and financial responsibilities

5.1 A provider must ensure that its financial affairs are managed in accordance with accepted financial practices and applicable Commonwealth, State and Territory laws, including keeping correct accounts and full details of all receipts and expenditure.

5.2 A provider must ensure that all individuals employed or engaged by the provider to provide return to work services under the SRC Act are covered by or hold current and sufficient coverage for professional indemnity. The provider must hold current and sufficient public liability insurance and, if it employs staff, workers' compensation insurance.

5.3 A provider must have appropriate record keeping systems that provide for the adequate handling, security and storage of case records, and the tracking and billing of services provided.

5.4 A provider must invoice according to the requirements of the relevant authority.

5.5 Where a provider uses a subcontractor to provide services under the SRC Act, the provider remains liable for reimbursing the subcontractor for any costs or expenses incurred by the subcontractor and must allow for this on the plan.

5.6 The provider must advise Comcare in writing within one month of any change in the identity of the principals of the provider, or employees, providing occupational rehabilitation services under the SRC Act.

5.7 A provider must advise Comcare immediately, and in writing, it becomes apparent that it is no longer able to continue trading, is placed into administration, becomes insolvent or is the subject of bankruptcy proceedings.

5.8 A provider must advise Comcare within seven days, and in writing, of being notified of any professional misconduct proceeding being taken against the provider or any individuals employed or engaged by the provider.