Service Standard 4 - Staff and subcontractors

4.1 A provider must ensure that individuals employed or engaged by the provider to manage return to work plans under the SRC Act have met the competency requirements of Criterion 1 in force under section 34D of the SRC Act.

4.2 A provider must ensure that individuals employed or engaged by the provider to manage return to work plans under the SRC Act complete the Comcare training course for approved rehabilitation providers within three months or as soon as possible of their employment or engagement.

4.3 A provider must ensure that individuals employed or engaged by the provider to provide return to work services under the SRC Act have the qualifications and experience appropriate to the particular service. A provider will not accept a referral for services unless they have the skills, qualifications, and capacity to deliver services consistent with this standard.

4.4 A provider must notify Comcare in writing of any changes to individuals employed or engaged by the provider to manage return to work plans under the SRC Act including evidence of qualification and experience.

4.5 A provider must ensure that any third party they have engaged to deliver rehabilitation services provided under an SRC Act are consistent with these service standards.