45Service provider must make reasonable adjustments for person with a disability

45 Service provider must make reasonable adjustments for person with a disability (1) This section applies— S. 45(1)(a) amended by No. 26/2011 s. 34(Sch. item 3.20). (a) if a person with a disability requires adjustments to be made to the provision of a service by another person (the ***service provider***) in order to participate in or access the service or derive any substantial benefit from the service; (b) whether or not the services are provided for payment. (2) The service provider must make reasonable adjustments unless the person could not participate in or access the service or derive any substantial benefit from the service even after the adjustments are made. Example to s. 45(2) amended by No. 26/2011 s. 34(Sch. item 3.20). A service provider may make reasonable adjustments for a person with a disability by— • including subtitles in recorded audio-visual presentations; • providing home delivery or making home visits. (3) In determining whether an adjustment is reasonable, all relevant facts and circumstances must be considered, including— S. 45(3)(a) amended by No. 26/2011 s. 34(Sch. item 3.21). (a) the person's circumstances, including the nature of his or her disability; and S. 45(3)(b) amended by No. 26/2011 s. 34(Sch. item 3.21). (b) the nature of the adjustment required to accommodate the person's disability ; and (c) the financial circumstances of the service provider; and (d) the effect on the service provider of making the adjustment, including— (ii) the number of persons who would benefit from or be disadvantaged by doing so; and (e) the consequences for the service provider of making the adjustment; and (f) the consequences for the person of the service provider not making the adjustment; and (g) any relevant action plan made under Part 3 of the Disability Discrimination Act 1992 of the Commonwealth; and S. 45(3)(h) amended by No. 26/2011 s. 12(1)(a). (h) if the service provider is a public sector body within the meaning of section 38 of the **Disability Act 2006**, any relevant Disability Action Plan made under that section. S. 45(3)(i) repealed by No. 26/2011 s. 12(1)(b). S. 45(4) inserted by No. 26/2011 s. 12(2). (4) A service provider is not required to make an adjustment under subsection (2) to the extent that the service provider has complied with, or has been exempted from compliance with, a relevant disability standard made under the Disability Discrimination Act 1992 of the Commonwealth in relation to the subject matter of that adjustment. S. 45(5) inserted by No. 26/2011 s. 12(2). (5) A service provider is not required to make an adjustment under subsection (2) that relates to a building or land to the extent that— (a) a determination has been made under section 160B of the **Building Act 1993** in relation to that building or land, in relation to the subject matter of that adjustment; and (b) the service provider complies with the determination. S. 46 amended by No. 26/2011 s. 34(Sch. item 3.22).