5Functions and powers of Ombudsman

5 Functions and powers of Ombudsman

(1)  The Ombudsman has the following functions:

(a) to receive, investigate and resolve complaints;

(b) to make awards and register agreements as awards under Part 4 ;

(c) to identify and review issues arising out of complaints;

(d) [Section 5 Subsection (1) amended by No. 40 of 2004, s. 7, Applied:01 Jan 2005] to assist energy entities to develop procedures to resolve complaints;

(e) to perform any other functions imposed on the Ombudsman by this Act;

(f) to perform any other prescribed functions.

(2)  The Ombudsman has power to do all things necessary or convenient to be done in connection with the performance and exercise of his or her functions and powers under this Act.

(3)  In performing and exercising his or her functions and powers, the Ombudsman must act independently, impartially and in the public interest.