37Informality of procedures

37 Informality of procedures

(1)  In performing functions and exercising powers under this Act, the Ombudsman and all officers must have regard to the rules of natural justice.

(2)  Subject to subsection (1) , the Ombudsman and each officer –

(a) must proceed with as little formality and technicality and with as much expedition as the requirements of this Act and a proper consideration of the matter permit; and

(b) are not bound by the rules of evidence but may inform himself or herself of any matter in any manner that he or she considers appropriate.