23Awards

23 Awards

(1)  [Section 23 Subsection (1) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] An award may require the energy entity to do one or more of the following:

(a) pay compensation in the amount determined by, or determined in the manner specified by, the Ombudsman;

(b) provide goods or services to the complainant;

(c) amend or waive a charge for a service provided to the complainant;

(d) undertake corrective work;

(e) [Section 23 Subsection (1) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] correct, delete from or add to any record kept in respect of the complainant by the energy entity;

(f) do or refrain from or stop doing any other act.

(2)  The total value of an award must not exceed the prescribed amount or, if no amount is prescribed –

(a) [Section 23 Subsection (2) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] $20 000 except where the energy entity otherwise agrees; or

(b) [Section 23 Subsection (2) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] $50 000 if the energy entity has agreed to the total value exceeding $20 000.

(3)  [Section 23 Subsection (3) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] In determining the total value of an award, any costs awarded against the energy entity are not to be taken into account.

(4)  To the extent that the total value of an award exceeds the total value permissible under this Act the award is of no effect.

(5)  [Section 23 Subsection (5) amended by No. 40 of 2004, s. 17, Applied:01 Jan 2005] The Ombudsman must provide a copy of an award to the energy entity and the complainant.