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Energy Ombudsman Act 1998
21Action by Ombudsman after investigation
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21 Action by Ombudsman after investigation
After investigating a complaint, the Ombudsman may –
(a) dismiss the complaint; or
(b) [Section 21 Amended by No. 40 of 2004, s. 15, Applied:01 Jan 2005] register an agreement between the complainant and the energy entity as an award; or
(c) make an award; or
(d) refer the complaint to another body detailed in section 19(1) ; or
(e) recommend that proceedings be commenced in a court.