Part 2DGas industry ombudsman scheme

Part 2D — Gas industry ombudsman scheme

Division 1 — Preliminary

11ZPX. Terms used 86

11ZPY. Regulations as to gas industry ombudsman scheme 86

Division 2 — Approval of gas industry ombudsman scheme

11ZPZ. Authority may approve scheme 87

11ZQ. Requirements for scheme to be approved etc. 88

11ZQA. Revocation of approval 88

Division 3 — Scheme operation

11ZQB. Customer may have decision or complaint reviewed 89

11ZQC. Jurisdiction of courts 89

11ZQD. Enforcement against marketing agents and others 89

11ZQE. Authority to monitor compliance with decisions 90

Division 4 — Membership of approved scheme by licensee

11ZQF. Proof of membership in applications relating to licence 90

11ZQG. Prerequisite to grant etc. of licence 91

11ZQH. Licence condition 91