sec.18Disputes relating to energy entities that may be referred to energy and water ombudsman

sec.18 Disputes relating to energy entities that may be referred to energy and water ombudsman

This section applies if a dispute as follows exists— a dispute between a relevant energy customer and an energy entity about its performance of an energy entity function (the relevant function ) if the dispute relates to premises for which the customer is a relevant energy customer; a dispute about whether, under an energy Act, the entity must provide customer connection services or customer retail services a dispute between an energy entity and an occupier of land onto which the entity, or an individual authorised by the entity, enters, or proposes to enter, under an energy Act (also the relevant function ). This section continues to apply even if the relevant entity stops being an energy entity after the performance of the relevant function. Subject to sections 19 and 19A , either party to the dispute may refer it to the energy and water ombudsman. Subsection (5) applies if the dispute is about whether, under an energy Act, the relevant entity must provide customer connection services or customer retail services. For subsection (1) (a) , the customer is a relevant energy customer if, had the services been provided, the customer would have been a relevant energy customer for the premises. s 18 amd 2010 No. 53 ss 15 , 3 sch 1 ; 2015 No. 26 s 9 (sec.18-ssec.1) This section applies if a dispute as follows exists— a dispute between a relevant energy customer and an energy entity about its performance of an energy entity function (the relevant function ) if the dispute relates to premises for which the customer is a relevant energy customer; a dispute about whether, under an energy Act, the entity must provide customer connection services or customer retail services a dispute between an energy entity and an occupier of land onto which the entity, or an individual authorised by the entity, enters, or proposes to enter, under an energy Act (also the relevant function ). (sec.18-ssec.2) This section continues to apply even if the relevant entity stops being an energy entity after the performance of the relevant function. (sec.18-ssec.3) Subject to sections 19 and 19A , either party to the dispute may refer it to the energy and water ombudsman. (sec.18-ssec.4) Subsection (5) applies if the dispute is about whether, under an energy Act, the relevant entity must provide customer connection services or customer retail services. (sec.18-ssec.5) For subsection (1) (a) , the customer is a relevant energy customer if, had the services been provided, the customer would have been a relevant energy customer for the premises.

• (a) a dispute between a relevant energy customer and an energy entity about its performance of an energy entity function (the relevant function ) if the dispute relates to premises for which the customer is a relevant energy customer; Example— a dispute about whether, under an energy Act, the entity must provide customer connection services or customer retail services