sec.11Functions

sec.11 Functions

The energy and water ombudsman’s functions are— to receive and investigate, and facilitate the resolution of, disputes referred under this Act to the energy and water ombudsman; and For what disputes may be referred and who may refer them, see sections 18 , 18A , 19 , 19A and 20 . to resolve the disputes if they can not be resolved by agreement, negotiation or mediation; and to promote the operation of this Act to eligible customers and relevant occupiers of land; and to identify systemic issues arising out of complaints anyone makes to the ombudsman; and subject to this Act, and to recognition given by a notice under the Privacy Act , section 35A , to receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on complaints about acts or practices of scheme participants that may be an interference with the privacy of an individual within the meaning of section 13 (1) or (2) of that Act; and the other functions conferred on the energy and water ombudsman under any Act. However, the performance of the energy and water ombudsman’s functions is subject to sections 12 , 12A and 12B . s 11 amd 2010 No. 53 ss 11 , 3 sch 1 ; 2011 No. 20 s 44 ; 2015 No. 26 s 7 (sec.11-ssec.1) The energy and water ombudsman’s functions are— to receive and investigate, and facilitate the resolution of, disputes referred under this Act to the energy and water ombudsman; and For what disputes may be referred and who may refer them, see sections 18 , 18A , 19 , 19A and 20 . to resolve the disputes if they can not be resolved by agreement, negotiation or mediation; and to promote the operation of this Act to eligible customers and relevant occupiers of land; and to identify systemic issues arising out of complaints anyone makes to the ombudsman; and subject to this Act, and to recognition given by a notice under the Privacy Act , section 35A , to receive, investigate, facilitate the resolution of, make decisions and recommendations for, and report on complaints about acts or practices of scheme participants that may be an interference with the privacy of an individual within the meaning of section 13 (1) or (2) of that Act; and the other functions conferred on the energy and water ombudsman under any Act. (sec.11-ssec.2) However, the performance of the energy and water ombudsman’s functions is subject to sections 12 , 12A and 12B .

• (a) to receive and investigate, and facilitate the resolution of, disputes referred under this Act to the energy and water ombudsman; and Note— For what disputes may be referred and who may refer them, see sections 18 , 18A , 19 , 19A and 20 .
• (b) to resolve the disputes if they can not be resolved by agreement, negotiation or mediation; and
• (c) to promote the operation of this Act to eligible customers and relevant occupiers of land; and
• (d) to identify systemic issues arising out of complaints anyone makes to the ombudsman; and