24Outline

#### 24 Outline The following is a simplified outline of this Chapter: - people registered with the CES may become participants in the case management system (Part 4.2) - the CES will refer participants in the case management system to case managers (Part 4.3) - case managers provide case management services to people referred to them - contracted case managers are engaged to provide case management services (Part 4.5) - only accredited case managers can be engaged to provide case management services (Part 4.5) - the Employment Services Regulatory Authority (ESRA) is established to regulate the case management system (Part 4.6).