25Dealing with complaints

25 Dealing with complaints

25 Dealing with complaints

(1) The Monitor may deal with a complaint made under section 24 in the way the Monitor considers appropriate.

(2) Without limiting subsection (1), the Monitor may refer a complaint to the following—

(a) ASIC,

(b) the Australian Prudential Regulation Authority,

(c) the Australian Financial Complaints Authority,

(d) another person or body prescribed by the regulations.

(3) If the Monitor refers a complaint to a person or body under subsection (2), the Monitor may continue to deal with the complaint if the Monitor considers it appropriate.