9Time limit for de-energisation

9 Time limit for de-energisation

9 Time limit for de-energisation

(1) A distributor must de-energise a small customer’s premises within—

(a) 2 days after being notified by the customer’s retailer of the customer’s request for de-energisation, or

(b) the longer period requested by the customer and notified to the distributor by the retailer.

(2) A distributor must de-energise a small customer’s premises within 2 days, not including a protected period, after being notified by a retailer that the retailer requires de-energisation of the premises on a ground permitted under the retail rules.