8Time limit for energisation or re-energisation

8 Time limit for energisation or re-energisation

8 Time limit for energisation or re-energisation

(1) This section applies if a small customer is entitled to be provided with an energisation or re-energisation service by a distributor.

(2) The distributor must energise or re-energise the customer’s premises not later than—

(a) if the energisation or re-energisation request is made before 3pm on a business day—the end of the next business day, or

(b) if the energisation or re-energisation request is made after 3pm on a business day—the end of the second business day following the day on which the request is made, or

(c) another time agreed between the distributor and the customer.

(3) The distributor is not required to energise or re-energise premises within a time period specified in this section if the necessary equipment is not in place at the premises.