20Prescribed disputes and complaints

20 Prescribed disputes and complaints

20 Prescribed disputes and complaints

(1) For the Act, section 96B(1A)(f), the following classes of complaints and disputes are prescribed—

(a) complaints and disputes about emerging energy services by the following persons—

(i) small customers,

(ii) prescribed customers,

(b) complaints and disputes between an exempt person and a prescribed customer about—

(i) a contract for the supply of electricity or gas, including charges, or

(ii) another matter relating to the supply of electricity or gas.

(2) In this section—

aggregation service means an arrangement entered into by a customer with a Small Generation Aggregator.

demand response service means an arrangement entered into by a customer for the receipt of incentives based on—

(a) a reduction in consumption below a determined baseline, or

(b) an increase in export of electricity above a determined baseline.

emerging energy services includes the following—

(a) solar photovoltaic systems,

(b) battery storage systems,

(c) electric vehicle chargers,

(d) virtual power plants,

(e) aggregation services,

(f) demand response services,

(g) services related to a metering installation at a customer’s premises.

Small Generation Aggregator has the same meaning as in the National Electricity Rules.

virtual power plant means an arrangement entered into by a customer with another party where control or operation of the customer’s solar photovoltaic system, battery storage system, electric vehicle charger or controllable load is given to the other party in return for payment.