16Retailer must give notice of remote de-energisation of small customer’s premises

16 Retailer must give notice of remote de-energisation of small customer’s premises

16 Retailer must give notice of remote de-energisation of small customer’s premises

A retailer must, within 1 business day after being informed by a metering provider of the remote de-energisation of a small customer’s premises on a ground permitted under the retail rules, give the customer notice of the following—

(a) the grounds on which the premises were de-energised,

(b) a contact telephone number for the retailer,

(c) the things the customer must do to have the premises re-energised, including related costs that must be paid by the customer,

(d) the dispute resolution procedures available to the customer, including contact details for the energy ombudsman.

Maximum penalty—10 penalty units.