15De-energisation by metering provider at request of retailer

15 De-energisation by metering provider at request of retailer

15 De-energisation by metering provider at request of retailer

(1) A retailer must, as soon as practicable after requesting a metering provider remotely de-energise premises, notify the distributor, in a way specified by the distributor, of the proposed de-energisation of the premises.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.

(2) If a retailer requests a metering provider remotely de-energise premises at the request of a small customer, the metering provider must de-energise the premises—

(a) by the end of the second business day after being notified of the customer’s request, or

(b) if the retailer informs the metering provider that the retailer and customer have agreed to the de-energisation occurring on a later day—by the end of the later day.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.

(3) A metering provider must remotely de-energise a small customer’s premises within 2 days, not including a protected period, after being notified by a retailer that the retailer requires de-energisation of the premises on a ground permitted under the retail rules.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.

(4) Within 2 business days after carrying out the de-energisation, the metering provider must notify the retailer that the de-energisation has been carried out.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.