12Retailer must arrange remote de-energisation or remote re-energisation after small customer request

12 Retailer must arrange remote de-energisation or remote re-energisation after small customer request

12 Retailer must arrange remote de-energisation or remote re-energisation after small customer request

(1) This section applies if—

(a) a small customer has requested a retailer arrange the de-energisation or re-energisation of the small customer’s premises, and

(b) the retailer intends to request or has requested a metering provider carry out the remote de-energisation or remote re-energisation of the premises.

(2) The retailer must ensure a metering provider carries out the remote re-energisation—

(a) if the customer’s request is made before 3pm on a business day—by not later than the end of the next business day, or

(b) if the customer’s request is made after 3pm on a business day—by not later than the end of the second business day following the day on which the customer’s request is made.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.

(3) A request to a retailer by a small customer may specify a date or a time and date, not less than 2 business days after the request, on which the small customer and retailer agree that the remote de-energisation or remote re-energisation of the premises will take place.

(4) If a retailer and small customer reach an agreement under subsection (3), the retailer must take reasonable steps to ensure a metering provider carries out the remote de-energisation or remote re-energisation—

(a) by not later than the end of the specified date, or

(b) on the date and at the time agreed.

Maximum penalty—

(a) for a corporation—1,000 penalty units, or

(b) otherwise—500 penalty units.

(5) A retailer that requests a metering provider remotely re-energise premises must give the metering provider a copy of the statement or notice the retailer must obtain under the GECS Regulation, clause 38D(2) before—

(a) if the small customer and retailer have agreed a specified date on which the remote re-energisation will take place—the end of the specified date, or