10Disconnection notices

10 Disconnection notices

10 Disconnection notices

If, at the request of a retailer, a distributor de-energises a small customer’s premises on a ground permitted under the retail rules, the distributor must give the customer written notice of the following—

(a) the grounds on which the premises were de-energised,

(b) the name and telephone number of a contact person for the retailer,

(c) the things the customer must do to have the premises re-energised, including related costs that must be paid by the customer,

(d) the dispute resolution procedures available to the customer, including contact details for the energy ombudsman.