9Disconnection notices

9 Disconnection notices

9 Disconnection notices

(1) A distributor must issue a notice to a small customer when the distributor de-energises the customer’s premises at the request of a retailer on a ground permitted under the National Energy Retail Rules.

(2) The notice must be in writing and contain the following information—

(a) the matter for which premises were de-energised,

(b) details of the telephone number of a contact person for the retailer,

(c) the arrangements that are required to be made by the small customer for re-energisation of the premises, including any related costs payable by the customer,

(d) the dispute resolution procedures available to the small customer, including contact details for the energy ombudsman.