13Reports by energy ombudsman

13 Reports by energy ombudsman

13 Reports by energy ombudsman

(1) An energy ombudsman—

(a) must cause copies of all public reports issued by the energy ombudsman to be given to the Minister, and

(b) must cause notice to be given to the Minister of changes in the policies and procedures to be adopted in connection with the relevant approved energy ombudsman scheme.

(2) Without limiting subclause (1), the Minister may from time to time require an energy ombudsman appointed under an approved energy ombudsman scheme to provide the Minister with reports on the operation of the scheme, including—

(a) particulars as to the extent to which the scheme is meeting the objectives referred to in section 96B of the Act, and

(b) particulars as to the extent to which the scheme has met relevant best practice benchmarks, and

(c) particulars as to the extent to which licence holders or specified licence holders and other persons bound by the scheme have complied with their obligations under the scheme.