10FRetailer to give notice of remote de-energisation of small customer’s premises

10F Retailer to give notice of remote de-energisation of small customer’s premises

10F Retailer to give notice of remote de-energisation of small customer’s premises

A retailer must, within 1 business day after being informed by a metering provider that the remote de-energisation of the premises of a small customer has taken place, give the customer a written notice containing the following information—

(a) the grounds on which the premises were de-energised,

(b) the retailer’s telephone number,

(c) the arrangements that are required to be made by the small customer for re-energisation of the premises, including any related costs payable by the customer,

(d) the dispute resolution procedures available to the small customer, including contact details for the energy ombudsman.

Maximum penalty—10 penalty units.

Note.

The National Energy Retail Rules set out grounds on which a retailer may request the de-energisation of premises.

pt 2, div 3 (cll 10A–10G): Ins 2020 (573), Sch 1[4].