10DCompensation for failure to re-energise premises

10D Compensation for failure to re-energise premises

10D Compensation for failure to re-energise premises

If the premises of a small customer are not re-energised before the end of the day required by clause 10B(2), the retailer must pay to the customer, as compensation for the delay, not less than $60 for each day between—

(a) the day on which the premises were required to be re-energised under clause 10B, and

(b) the date on which the service is actually provided up to a maximum total of $300.

Note.

Clause 38D(3) of the Gas and Electricity (Consumer Safety) Regulation 2018 provides that if a statement or notice is required under clause 38D(2), the request for the remote re-energisation is taken not to have been made until the statement or notice has been provided by the customer.

pt 2, div 3 (cll 10A–10G): Ins 2020 (573), Sch 1[4].