96CLicence conditions relating to approved energy ombudsman scheme

#### 96C Licence conditions relating to approved energy ombudsman scheme 96C Licence conditions relating to approved energy ombudsman scheme > It is a condition of a distributor’s licence that— > > > (a) the licence holder must be a member of an approved energy ombudsman scheme, and > > > (b) the licence holder is bound by, and must comply with, any decision of the energy ombudsman under the scheme relating to a dispute or complaint involving the licence holder and a small customer. > > **s 96C:** Ins 2000 No 109, Sch 1 \[56\]. Am 2012 No 38, Sch 1 \[98\]–\[100\]; 2015 No 36, Sch 3 \[20\].