96CLicence conditions relating to approved energy ombudsman scheme

96C Licence conditions relating to approved energy ombudsman scheme

96C Licence conditions relating to approved energy ombudsman scheme

It is a condition of a distributor’s licence that—

(a) the licence holder must be a member of an approved energy ombudsman scheme, and

(b) the licence holder is bound by, and must comply with, any decision of the energy ombudsman under the scheme relating to a dispute or complaint involving the licence holder and a small customer.

s 96C: Ins 2000 No 109, Sch 1 [56]. Am 2012 No 38, Sch 1 [98]–[100]; 2015 No 36, Sch 3 [20].