96AReview of certain decisions under energy ombudsman scheme

96A Review of certain decisions under energy ombudsman scheme

96A Review of certain decisions under energy ombudsman scheme

(1) A small customer, and any other person of a class prescribed by the regulations, may apply to an energy ombudsman under an approved energy ombudsman scheme for review of a decision in a dispute or complaint to which the scheme relates.

(2) (Repealed)

(3) A review under this section is to be free of charge to small customers and to other persons of such classes as are prescribed by the regulations.

(4) This section does not affect the jurisdiction of the Civil and Administrative Tribunal.

(5) The energy ombudsman may decline to deal with a matter if it has been, is being or should be dealt with by another person or tribunal or there are, in the ombudsman’s opinion, not sufficient grounds for further investigation.

(6) Without limiting subsection (5), the energy ombudsman may deal with a matter by making arrangements for it to be referred to another person or tribunal.

(7) In this section—

small customer includes a small customer within the meaning of the Gas Supply Act 1996.

s 96A: Ins 2000 No 109, Sch 1 [56]. Am 2001 No 82, Sch 7.8; 2012 No 38, Sch 1 [82]–[86]; 2013 No 95, Sch 4.13; 2015 No 36, Schs 3 [16], 6.2 [1]–[3].