43CContent of financial hardship policies

43C Content of financial hardship policies A policy submitted in accordance with section 43(1), or an amended financial hardship policy submitted in accordance with section 43A(3)(b) or 43B, must include— (a) flexible payment options for payment of electricity bills; and (b) provision for the auditing of a domestic customer's electricity usage (whether wholly or partly at the expense of the licensee); and (c) flexible options for the purchase or supply of replacement electrical equipment designed for domestic use from the licensee or a third party nominated by the licensee; and S. 43C(d) amended by No. 37/2020 s. 10(a). (d) processes for the early response by both licensees and domestic customers to electricity bill payment difficulties; and S. 43C(e) inserted by No. 37/2020 s. 10(b). (e) any matter that a deemed Ministerial licence condition to which the licence held by the licensee is subject requires to be included in the policy or amended financial hardship policy, as the case requires. S. 44 amended by Nos 13/2001 s. 6, 62/2001 s. 70(d), repealed by No. 25/2004 s. 7, new s. 44 inserted by No. 60/2006 s. 3.